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Casa Balam Cancun

3.0 star property
Adults-only Cancun hotel in Downtown Cancun with an outdoor pool

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Casa Balam Cancun

Private kitchen
Point of interest
Outdoor pool
Habitacion 16 | View from room
Staircase

Reviews

6.2 out of 10

Popular amenities

  • Parking available
  • Pool
  • Laundry
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Habitacion 17

Habitacion 17 | Premium bedding, individually furnished, desk, laptop workspace

Habitacion 17

Highlights

Individually furnished
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Private bathroom
Griddle
Digital channels
  • 18 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for STUDIO 10

Premium bedding, individually furnished, desk, laptop workspace

STUDIO 10

Highlights

Individually furnished
Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for STUDIO 15

Premium bedding, individually furnished, desk, laptop workspace

STUDIO 15

Highlights

Individually furnished
Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Private bathroom
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Estudio 11

Estudio 11 | Premium bedding, individually furnished, desk, laptop workspace

Estudio 11

Highlights

Individually furnished
Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Private bathroom
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Estudio 14

Estudio 14 | Premium bedding, individually furnished, desk, laptop workspace

Estudio 14

Highlights

Individually furnished
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Private bathroom
Microwave
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Gladiolas, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 1 min walk - 0.1 km
  • Plaza 28 - 10 min walk - 0.9 km
  • Plaza Las Americas - 4 min drive - 3.2 km
  • Puerto Cancun Marina Town Center - 5 min drive - 3.9 km
  • Ultramar Ferry Puerto Juárez - 6 min drive - 4.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Hunter Bar Cancun: Address - ‬3 min walk
  • ‪Black Café - ‬4 min walk
  • ‪Pescaditos - ‬5 min walk
  • ‪Cocina Libanesa Sahara - ‬1 min walk
  • ‪El Crustáceo Cascarudo - ‬3 min walk

About this property

Casa Balam Cancun

Hotel near Las Palapas Park
Located close to La Isla Shopping Mall and Cancun Convention Center, Casa Balam Cancun provides a terrace, a garden, and laundry facilities. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool
  • Self parking (surcharge), tour/ticket assistance, and a front-desk safe
  • Smoke-free premises
Room features
All guestrooms are individually furnished, and boast comforts such as premium bedding and laptop-friendly workspaces, in addition to perks like free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with showers
  • Wardrobes/closets, housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (MXN 200 per day)
  • Onsite parking options include a carport

Things to do

  • Outdoor pool

Conveniences

  • Front-desk safe

Guest services

  • Housekeeping (on request)
  • Laundry facilities
  • Tour/ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Smooth flooring in room
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Private bathroom
  • Shower
  • Towels

More

  • Desk
  • Individually furnished
  • Laptop-friendly workspace

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 8:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email 2 weeks before arrival with check-in instructions and key retrieval information; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests will receive an email from the property with reservation deposit payment information at the time of booking. The deposit is payable via a secure link immediately after booking.

Access methods

Key retrieval, private entrance

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • Uncovered self parking fee: MXN 200 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Guests must contact this property in advance to reserve onsite parking
This property accepts debit cards and mobile payments; cash is not accepted
Mobile payment options include: PayPal
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 9:30 AM to 7:30 PM
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Palapas Suites Hotel Cancun
Palapas Suites Hotel
Palapas Suites Cancun
Cancun Palapas Suites Hotel
Palapas Suites
Balam
Cancun Palapas Suites
Casa Balam Cancun Hotel
Casa Balam Cancun Cancun
Casa Balam Cancun Hotel Cancun

Frequently asked questions

Does Casa Balam Cancun have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:30 AM–7:30 PM.

Is Casa Balam Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casa Balam Cancun?

Self parking is available for MXN 200 per day.

What time is check-in at Casa Balam Cancun?

Check-in start time: 4:00 PM; Check-in end time: 8:00 PM. After-hours check-in is not available.

What time is check-out at Casa Balam Cancun?

Check-out is at 10:00 AM.

Where is Casa Balam Cancun located?

Located in Downtown Cancun, this hotel is steps from Las Palapas Park, and within 9 mi (15 km) of Forum Beach and Cancun Convention Center. La Isla Shopping Mall and Aquaworld are also within 12 mi (20 km).

Casa Balam Cancun Reviews

Reviews

6.2
Rating 10 - Excellent. 7 out of 20 reviews" "
Rating 8 - Good. 1 out of 20 reviews" "
Rating 6 - Okay. 3 out of 20 reviews" "
Rating 4 - Poor. 5 out of 20 reviews" "
Rating 2 - Terrible. 4 out of 20 reviews" "

7.4/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Kameal

Stayed 6 nights in Sep 2024

6/10 Okay

Verified traveler

Traveled with group
Disliked: Staff & service
Stayed 4 nights in Dec 2023

2/10 Terrible

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When we reached there they told us that they already informed expedia in November that their AC is not working and they cancelled all the reservation. But I found many people still coming in and getting room. We got a cheap deal from expedia so they thought why not make more money by telling us any lie and letting come-serve customers in for more money. They put us in one of their Airbnb far away further into downtown with bare minimum facilities. It was a really poor experience.
Stayed 4 nights in Dec 2019

10/10 Excellent

Ty, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all amazing!! At check-in (I cant remember her name) but she was so warm and welcoming and helpful!! Boy did I make a perfect choice in place to stay. Can’t wait to come back again 😊🎒
Stayed 5 nights in Aug 2019

6/10 Okay

ANDREW

Liked: Cleanliness, property conditions & facilities, room comfort
Quirky hotel downtown
An unusual place. No hotel sign outside Just a bar and coffee shop ... hotel is in back. Pros: Room is new and great. Kitchenette with induction cooktop. Big smart TV. Cons: Room is humid, window to corridor which was brightly lit - thin curtains so room was not dark at night. Stayed two nights, room was not cleaned. No front desk.
Stayed 2 nights in Apr 2019

10/10 Excellent

CLAUDIA SHARENY

Liked: Staff & service, property conditions & facilities
Lugar tranquilo y en buenas condiciones
Stayed 3 nights in Nov 2024

4/10 Poor

JOSE

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Personal pija estúpida que no se entera. Web horrosa donde no ponen dirección. Difícil de ubicar. Mal señalizado. Absurdo e-mail en inglés he tenido que responder a 10 e-mail para una estancia de dos noches. Olor por todo el hotel y habitaciones. No funciona televisión ni pilas en mando de aire water sin tapa
Stayed 2 nights in Jul 2024

6/10 Okay

Karen

Stayed 2 nights in Jun 2024

2/10 Terrible

Jorge

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Mal desde un inicio
Mi experiencia fue muy mala. Primero, el lugar no está bien identificado, pareciera una casa por lo que perdimos tiempo y recursos en encontrarlo. Segundo, llegamos y no tenían la reservación, a pesar de que en la app ya aparecía como reservado. Me indica que se comunicaron conmigo para realizar el pago pero no fue así, en otras oportunidades he recibido mensajes de los hoteles cuando tienen alguna notificación por correo electrónico y ellos nunca me notificaron. Cuando eres extranjero requieres del apoyo de alguien que esté en el hotel para apoyarte con esos problemas, pero ahí casi nunca se mantiene nadie. Finalmente, nos proporcionaron una habitación pero a pesar de que si aceptan tarjeta de crédito, por ser domingo no nos quisieron proporcionar el enlace de pago, por lo que nos complicaron la situación teniendo que conseguir el dinero de la reserva en efectivo y dejándonos sin nada de efectivo. Adicional, nos cobraron más por la habitación, a pesar de que en el sitio web de hoteles.com ya está fijado un precio.
Stayed 3 nights in Mar 2024

8/10 Good

Jannik

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2022

4/10 Poor

luis

Liked: Cleanliness
Disliked: Staff & service, amenities
I stayed there for almost 2 weeks and everyday there was an issue, although all of them were minor, none of them were managed the right way. Customer service is non existent, rooms are extremely humid, the wifi signal is super weak. Is conveniently located and the rooms look good but overall my experience was not good.
Stayed 1 night in Sep 2022

4/10 Poor

Alan

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me pase 4 horas buscando el hotel marque a el numero y nadie contesto nunca
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveler

Stayed 2 nights in Dec 2019

2/10 Terrible

Michela

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities, room comfort
Excelente en todos los aspectos, higiene, atencion, queda muy cerca de la parada del bus, es una zona muy tranquila y confortable...
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy cómodo y buena atención lo recomiendo ampliamente
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
agradable,comodo limpio precio exelente personal muy amable si vienen a cancun estas suites perfectas para hospedarse
Stayed 7 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exelente lugar muy centrico, todo a la mano cercano a la zona hotelera, la atencion muy buena exelente para quien quiera pasarla bien y por un exelente precio RECOMENDABLE
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, instalaciones modernas y nuevas, muy cerca de la zona hotelera y a unos pasos de plaza palapas. Cuenta con cocineta y frigobar, la piscina con buenísimas instalaciones y está en el segundo piso. Ampliamente recomendado
Stayed 1 night in Nov 2018