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Canopy by Hilton Cancun La Isla

4.5 star property
Luxury Cancun hotel connected to a shopping center, steps from La Isla Shopping Mall

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Photo gallery for Canopy by Hilton Cancun La Isla

Outdoor pool, open 7:00 AM to 11:00 PM, sun loungers
2 restaurants, breakfast served
Terrace/patio
Rooftop terrace
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Bar
  • Breakfast available
  • Spa
  • Room service
The current price is SAR 543
SAR 742 total
includes taxes & fees
10 Apr - 11 Apr

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Premium Double Room, 2 Queen Beds (Sunset Bay View)

Minibar, in-room safe, individually decorated, individually furnished

Premium Double Room, 2 Queen Beds (Sunset Bay View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
  • 33 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Double Room, 2 Queen Beds (La Isla)

Minibar, in-room safe, individually decorated, individually furnished

Signature Double Room, 2 Queen Beds (La Isla)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds (Sunrise View)

Minibar, in-room safe, individually decorated, individually furnished

Premium Room, 2 Queen Beds (Sunrise View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
  • Sleeps 4
  • 2 Queen Beds

View all photos for Exclusive Double Room, 1 King Bed (Sunset Bay View)

Minibar, in-room safe, individually decorated, individually furnished

Exclusive Double Room, 1 King Bed (Sunset Bay View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
  • 32 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Queen Beds (Sunrise View)

Minibar, in-room safe, individually decorated, individually furnished

Superior Double Room, 2 Queen Beds (Sunrise View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed (Nichupte Bay View)

Minibar, in-room safe, individually decorated, individually furnished

Presidential Suite, 1 King Bed (Nichupte Bay View)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 94 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed (Sunrise View)

Minibar, in-room safe, individually decorated, individually furnished

Superior Double Room, 1 King Bed (Sunrise View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Panoramic View)

Junior Suite, 1 King Bed (Panoramic View) | Living area | 50-inch flat-screen TV with cable channels, TV, pay movies

Junior Suite, 1 King Bed (Panoramic View)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 59 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Sunset View)

Minibar, in-room safe, individually decorated, individually furnished

Premium Room, 1 King Bed (Sunset View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Sunset Bay View)

Minibar, in-room safe, individually decorated, individually furnished

Room, 1 King Bed (Sunset Bay View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Sunset View)

Minibar, in-room safe, individually decorated, individually furnished

Premium Room, 2 Queen Beds (Sunset View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower) | Minibar, in-room safe, individually decorated, individually furnished

Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Double Room, 1 King Bed (La Isla Room)

Signature Double Room, 1 King Bed (La Isla Room) | Minibar, in-room safe, individually decorated, individually furnished

Signature Double Room, 1 King Bed (La Isla Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Boulevard Kukulcan S N Km 12 5, Cancun, QROO, 77500

What's nearby

  • Cancun Interactive Aquarium - 2 min walk - 0.2 km
  • La Isla Shopping Mall - 2 min walk - 0.2 km
  • Aquaworld - 3 min drive - 3.2 km
  • Langosta Beach - 9 min drive - 7.7 km
  • Tortuga Beach - 12 min drive - 6.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪Duna Pool Bar - ‬4 min walk
  • ‪Andiamo - ‬5 min walk
  • ‪Los Chachalacos - ‬5 min walk
  • ‪Azulinda Cafe & Bar - ‬4 min walk

About this property

Canopy by Hilton Cancun La Isla

Luxury hotel near La Isla Shopping Mall
Located close to Aquaworld and Tortuga Beach, Canopy by Hilton Cancun La Isla provides a poolside bar, a rooftop terrace, and a shopping mall on site. Treat yourself to spa services, such as a deep-tissue massage or a body treatment. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and kids' meals. In addition to a coffee shop/cafe and a library, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), free bicycle rentals, and an electric car charging station
  • Outdoor furniture, a water dispenser, and a TV in the lobby
  • Guest reviews give top marks for the helpful staff
Room features
All 174 individually furnished rooms have comforts such as pillow menus and laptop-friendly workspaces, in addition to amenities like free WiFi and air conditioning. Guest reviews speak well of the clean rooms at the property.
More amenities include:
  • Free infant beds and free extra beds
  • Bathrooms with showers and free toiletries
  • 50-inch flat-screen TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

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  • Spa
  • Kids pool
8.4 out of 10, Very Good, 1,698 reviews
The price is SAR 446
SAR 555 total
includes taxes & fees
1 Apr - 2 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 31 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • Azulinda Cafe & Bar
  • Wander Rooftop

Things to do

  • Fitness center
  • Free bicycle rentals
  • Outdoor pool
  • Shopping mall
  • Spa services

Family friendly

  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Library
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Meeting rooms - 3

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Rooftop terrace

Spa

  • Body treatments
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • Communal living room
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • Cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Safe
  • Slippers
  • Soundproofing
LIST_ALT

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

MONETIZATION_ON

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 31 per person
  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Service fee: 10 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 11:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Canopy By Hilton Cancun Isla
Canopy by Hilton Cancun La Isla Hotel
Canopy by Hilton Cancun La Isla Cancun
Canopy by Hilton Cancun La Isla Hotel Cancun

Frequently asked questions

Does Canopy by Hilton Cancun La Isla have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–11:00 PM.

Is Canopy by Hilton Cancun La Isla pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 75 per pet, per stay. Service animals are exempt from fees.

How much is parking at Canopy by Hilton Cancun La Isla?

Self parking is free at this property.

What time is check-in at Canopy by Hilton Cancun La Isla?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Canopy by Hilton Cancun La Isla?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Canopy by Hilton Cancun La Isla located?

Located in Zona Hotelera, this luxury hotel is 0.1 mi (0.2 km) from La Isla Shopping Mall and within 3 mi (5 km) of Aquaworld and Iberostar Cancun Golf Course. El Rey Ruins and Tortuga Beach are also within 6 mi (10 km).

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Canopy by Hilton Cancun La Isla Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 411 out of 589 reviews
Rating 8 - Good. 105 out of 589 reviews
Rating 6 - Okay. 30 out of 589 reviews
Rating 4 - Poor. 21 out of 589 reviews
Rating 2 - Terrible. 22 out of 589 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and super friendly staff
Stayed 3 nights in Jan 2025

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms. Kind and helpful staff. Roof top pool and food in the bar were great! Amazing view from up there as well.
Stayed 2 nights in Feb 2025

10/10 Excellent

Vito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service , location, friendly staff roof top bar
Stayed 1 night in Feb 2025

10/10 Excellent

Ruyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good condition. Excellent breakfast.
Stayed 5 nights in Feb 2025

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rene and Jonathan were great hosts that would be willing to help out anytime I needed. I would definitely stay here again
Stayed 4 nights in Feb 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Mar 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Canopy by Hilton is a great place to stay in Cancun!
Stayed 4 nights in Jan 2025

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a one night stopover. Part of the La Isla shopping mall. Staff are outstanding. Nice rooftop pool and bar. Rooms are clean and well equipped Limited options for meals
Stayed 1 night in Mar 2025

8/10 Good

sue

Liked: Amenities
Property was clean, friendly. Convenient to all tge shops.
Stayed 2 nights in Jan 2025

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Fun place. The shopping was great and the rooftop bar was fabulous.
Stayed 1 night in Jan 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, very friendly staff who are accommodating. Would stay again!
Stayed 4 nights in Dec 2024

10/10 Excellent

Megan

Liked: Cleanliness, amenities
I liked the service, incredibly kind.
Stayed 1 night in Jan 2025

6/10 Okay

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed for one night. The bar on the top floor was good and let us watch the NFL playoffs. The pools were very nice. The food was excellent.
Stayed 1 night in Jan 2025

10/10 Excellent

Prasanth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to the mall. Affordable prices.
Stayed 1 night in Dec 2024

10/10 Excellent

Prasanth

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Dec 2024

8/10 Good

Vidyasagar

Liked: Cleanliness, property conditions & facilities
We stayed three days with family. The property is good if you are planning to stay, but it is not convenient to access the beach side if you are looking to spend time in the property.
Stayed 2 nights in Dec 2024

10/10 Excellent

russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel to anyone
Stayed 1 night in Nov 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms
Stayed 1 night in Nov 2024

10/10 Excellent

Prasanth

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in process. Clean facility.
Stayed 1 night in Dec 2024

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel. Staff were extremely friendly and welcoming. I felt safe to walk around the area. There are two huge outdoor malls that were great for shopping. Right beside a bus stop to go up and down the hotel zone. The hotel itself was clean, incredible rooftop bar and pool. Definitely recommend staying here if you’re looking to do something other than an all inclusive! Shoutout to the three guys at the front door Jonathan, Adrian and Charlie for helping us with our many questions and always helping us with our bags. And to Paola for helping my partner get supplies for my birthday celebration!
Stayed 6 nights in Feb 2025

10/10 Excellent

TARA

Liked: Staff & service
Property fine for a night stay but we had no hot water and needed maintenance to come to room at 11 pm to fix. Not ideal after a long day
Stayed 1 night in Feb 2025

10/10 Excellent

DANDY D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice for first time in Cancun.
Stayed 4 nights in Nov 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Big rooms and amazing buffet bteakfas
Fantastic hotel. Pedro and Edson at the front desk were so helpful and offered us great welcome. Gym is great. Buffet breakfast is amazingly good and food was so fresh. Highly recommend the Canopy!
View from room
Stayed 2 nights in Dec 2024

10/10 Excellent

Arreta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the Mall loved the roof top pool and bar and staff was very friendly
Stayed 5 nights in Oct 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Clean rooms and breakfast is Great
Pedro and Edson at the front desk were so great in making our anniversary stay very memorable. Breakfast Buffet offered a great selection and was great quality. I would recommend the hotel breakfast if staying here. The Pool is cold … need to buy a heat pump as it was not warm at all.
Breakfast French Toast …. So good!!!!
Stayed 2 nights in Nov 2024