Close to Plaza 28 and Puerto Cancun Marina Town Center, BOK21 provides a terrace, a garden, and more. Stay connected with free in-room WiFi.
Other perks at this hotel include:
Free self parking
Tour/ticket assistance, outdoor furniture, and concierge services
Room features
All guestrooms at BOK21 boast comforts such as air conditioning, as well as amenities like free WiFi and free bottled water.
More amenities include:
Showers and free toiletries
55-inch flat-screen TVs with Netflix, streaming services, and digital channels
Coffee/tea makers and daily housekeeping
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Guest services
Concierge services
Daily housekeeping
Tour/ticket assistance
Outdoors
Garden
Outdoor furniture
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have elevators
6 stairs to reach property
More
Designated smoking areas (fines apply)
Room amenities
Bedroom
Air conditioning
Bed sheets
Bathroom
Free toiletries
Shampoo
Shower
Soap
Toilet paper
Towels
Entertainment
55-inch flat-screen TV
Digital channels
Netflix
Streaming services
Food and drink
Coffee/tea maker
Free bottled water
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
The front desk is open Monday - Friday (8:00 AM - 9:00 PM) and Saturday - Sunday (9:00 AM - midnight)
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
We should mention
This property does not have elevators
No pets and no service animals are allowed at this property
Property is also known as
BOK21 Hotel
BOK21 Cancun
BOK21 Hotel Cancun
Frequently asked questions
Is BOK21 pet-friendly?
No, pets are not allowed at this property.
How much is parking at BOK21?
Self parking is free at this property.
What time is check-in at BOK21?
Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. After-hours check-in is not available.
What time is check-out at BOK21?
Check-out is at noon.
Where is BOK21 located?
Located in Downtown Cancun, this hotel is within a 15-minute walk of Ceviche Square and Plaza Las Americas. Ultramar Ferry Puerto Juárez is 2.6 mi (4.1 km) away.
BOK21 Reviews
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
The hotel is relatively well located which is a positive if you want to walk to city center, but due to the missing sound insulation also a negative as there's quite some traffic at night.
Staff was friendly and helpful, offered to help with luggage several times. Since the hotel doesn't have an elevator, help with heavy luggage is really appreciated. Parking is available just outside the hotel with few places reserved only for the hotel.
Cleanliness and condition not 100% perfect, but for a 2** budget hotel acceptable.
Wifi rather OK for simple tasks.
Michal
Stayed 1 night in Dec 2023
8/10 Good
Kathryn
31 October 2023
Liked: Staff & service
I think that you’re getting exactly what you pay for at this property. The walls are all dinged up and the floors haven’t been swept or mopped in the rooms, the wall you share with the street is more like a garage door so every single sound comes through. The beds are rock hard but the bedding was clean. Shower had gaps and gashes in the tiles and the fixtures are rusting. Doesn’t seem to have an elevator so expect stairs to your room-as well as to enter the building itself. Front desk was kind and helped me with my bags. Small waters and granola bars were offered to guests in the lobby as well as a coffee area both in the rooms and the lobby. The Wi-Fi was very in and out and worked periodically. No landlines to make calls at the hotel. Worked in a pinch but would never stay for an extended period of time.