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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor swimming pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

4 outdoor pools, sun loungers
Couples treatment rooms, body treatments, hydrotherapy, aromatherapy
Front of property - evening/night
4 outdoor pools, sun loungers
On the beach

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • All inclusive
    All inclusive
  • Spa
    Spa
  • Room service
    Room service
The price is SAR 1,247
SAR 1,523 total
includes taxes & fees
18 Dec - 19 Dec

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Altitude Corner Suite Ocean Front

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Private bathroom
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area | Flat-screen TV

Altitude Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Private bathroom
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Partial View

Flat-screen TV

Altitude Corner Suite Partial View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 56 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Double

Altitude Suite Double | Living area | Flat-screen TV

Altitude Suite Double

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Private bathroom
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Master Suite

Altitude Master Suite | Minibar, in-room safe, desk, soundproofing

Altitude Master Suite

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor wedding area

Krystal Grand Cancun All Inclusive

Pool
All inclusive
Spa
Kids pool
7.4 out of 10, Good, (1125)
The price is SAR 924
SAR 1,132 total
includes taxes & fees
14 Dec - 15 Dec
Krystal Grand Cancun All Inclusive

About the neighborhood

Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • Cancun Convention Center - 5 min walk - 0.4 km
  • Forum Beach - 6 min walk - 0.6 km
  • Caracol Beach - 7 min walk - 0.6 km
  • Hotel Zone Beaches - 13 min drive - 5.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬5 min walk
  • ‪Mandala - ‬5 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

Luxury all-inclusive property near Gaviota Azul Beach
Close to Cancun Convention Center and Forum Beach, Altitude at Krystal Grand Cancun - All inclusive provides free cooked-to-order breakfast, a poolside bar, and a terrace. Indulge in a body treatment, hydrotherapy, and a massage at BEACH HOUSE SPA, the onsite spa. Be sure to enjoy Italian cuisine at one of the 4 on-site restaurants. Yoga classes and fitness classes are offered at the gym; Altitude at Krystal Grand Cancun - All inclusive also has a coffee shop/cafe, a garden, and a playground. Free in-room WiFi is available to all guests, along with an arcade/game room and dry cleaning/laundry services.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, with sun loungers
  • Free valet parking
  • Babysitting (surcharge), tour/ticket assistance, and ATM/banking services
  • A front-desk safe, wedding services, and a 24-hour front desk
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 100 rooms have comforts such as pillow menus and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, balconies, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • Risotto
  • Ayami
  • Terraza El Mortero
  • Take a Bite
  • The Beach Bar and Grill

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Playground
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Picnic area
  • Pool sun loungers
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Local maps
  • Mobile key entry
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Frequently asked questions

Does Altitude at Krystal Grand Cancun - All inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Altitude at Krystal Grand Cancun - All inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Altitude at Krystal Grand Cancun - All inclusive?

Valet parking is free at this property.

What time is check-in at Altitude at Krystal Grand Cancun - All inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Altitude at Krystal Grand Cancun - All inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Altitude at Krystal Grand Cancun - All inclusive?

Yes, the property is all-inclusive.

Where is Altitude at Krystal Grand Cancun - All inclusive located?

Nestled on the beach, this Zona Hotelera property is within a 5-minute walk of Gaviota Azul Beach and Cancun Convention Center. Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 290 out of 576 reviews" "
Rating 8 - Good. 119 out of 576 reviews" "
Rating 6 - Okay. 70 out of 576 reviews" "
Rating 4 - Poor. 44 out of 576 reviews" "
Rating 2 - Terrible. 53 out of 576 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Zoranlly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expectacular la vista, la location, la limpieza, el staff, el buffet muy poca variedad, pero los restaurantes especializados muy buenos
Stayed 3 nights in Nov 2024

10/10 Excellent

Oscar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has one of the best views of Cancun at the room we stayed overlooking the ocean. We stayed here for two nights before going to another hotel but this one has better views by far. It’s about a 7 minute walk from the night clubs and Coco Bongo… the location of this place is perfect. Also, great people working at this place.
Stayed 2 nights in Nov 2024

10/10 Excellent

Mariana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De verdad que tuvimos unos días excelente en Altitude. Las instalaciones son muy bonitas, el personal es súper amable, desde el concierge Janer que hizo de todo para hacer q nuestra estadía fuera perfecta desde antes del viaje, Mariana que nos recibió en recepción, Karen que nos dejaba la habitación impecable y llena de detalles por nuestro aniversario, y claro los mesoneros de The grill(Zacarías), del beach club( Cerino) que se esmeraron muchísimo. La comida de La cevicheria y del beach club fueron mis favoritas. De verdad dejo mi gratitud a todo el personal del hotel, q aunq estaban bien ocupados siempre nos atendían super bien. Ahhhhh y la playa es la mejor que yo he visto en Cancún, sin muchas olas y nadaaaa de zargazo. Súper recomendado

10/10 Excellent

Nidal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most important item, in my view, is the hospitality and professionalism of the staff. The reception desk staff were polite and welcoming. We were assigned a personal concierge, Mr. Janer, who got in touch with us through WhatsApp messages. He made dinner reservations for us in one of the hotel's restaurants every night of our stay. The staff members helped us celebrate my daughter's birthday in a special way. The hotel is very clean. The beach is beautiful. I definitely recommend this place.
Stayed 7 nights in Oct 2024

10/10 Excellent

Jeff

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not the most luxurious place but it’s nice, food options are good and has the nicest beach in the hotel zone.
Stayed 4 nights in Nov 2024

10/10 Excellent

karissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my boyfriend loved the property . Staff was very friendly. Had a customer service representative that helped every step of the way his name was Janer. Loved how he made sure we were okay from day one.
Stayed 5 nights in Oct 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

david

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great.
Stayed 4 nights in Oct 2024

6/10 Okay

Crystal

Stayed 3 nights in Sep 2024

10/10 Excellent

Alfonso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Sep 2024

6/10 Okay

Lluvia Marine

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
This property has a lot of potential due to its beach. Let me start by saying the beach is absolutely beautiful. The property overall looks deteriorated. The buffet is too small for the amount of guests staying at Krystal Grand Cancun and Altitude tower. Not that many options to choose from. Cocktails are not good unless you’re staying at the Altitude tower and get them at the bar at the Altitude tower. The Moskito beach Club also has so much potential, not recommended. It’s a blessing that you have good food at the dinner restaurants or else you would be hungry for the most part of your stay. The service was very hit or miss. We had some amazing staff like Janer(concierge),Yair and Lucy(bar tenders), Roberto(waiter at Altitude tower breakfast and Moskito BC), Mariana(Altitude tower check in desk) and Monica(Moskito BC) but the other half were very annoyed/dismissive. Also be aware that this property does not have a/c, there is a/c only in the rooms and the Altitude tower. Not much night entertainment during our stay. So if you don’t mind not having many food choices for breakfast, lunch or snacks, bad tasting cocktails and an amazing beach go ahead and book this resort but make sure to book at the Altitude tower. Would I book again?Only if it was at a super cheap price or free. This is coming from someone that has been at other Cancun resorts, so if this is your first time at a Cancun resort maybe is not that bad. Hope this is helpful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

GERARDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super bien, buen precio y excelente Playa
Stayed 1 night in Oct 2024

8/10 Good

Oscar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was decent for the price. Walking distance to the clubs and market.
Stayed 3 nights in Sep 2024

6/10 Okay

Jairo M, CRANSTON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Many foods and drinks are not included in the all inclusive packages and that was disappointing. The pool and beach areas are beautiful but very boring because they have to activities to keep the guest actively and having fun.
Stayed 5 nights in Jun 2024

6/10 Okay

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal very friendly the bartenders in the altitude tower the waiters very fast sevice on my breakfast
Stayed 6 nights in Sep 2024

8/10 Good

Bo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at the Altitude at Krystal Grand Cancún. Pros are friendly staff, comfortable beds and clean rooms. You can walk to restaurants or convenience stores. Always felt safe. Pools are immaculate! Beach is the best! Most staff knows how to speak English decent so that is a huge plus. Cons would be that I had to request blankets and towels a few times before I received them. Food is average not great. Overall a great experience. I would recommend.
Stayed 5 nights in Sep 2024

8/10 Good

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Sohui

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The air condition need to be updated it was very hot, I had to complain for them to move me to another room with a working air conditioner, I have been to this resort about 9 times because of the location of the beach but next time I may pay a little more and stay at Hyatt Ziva (next to)
Stayed 4 nights in Sep 2024

8/10 Good

Arlyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La ubicación es muy buena, la vista increíble y el personal estupendo!!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Alec Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pasamos nuestras vacaciones en la torre Altitud del hotel Grand Kristal, Han sido 5 día fabulosos! La atención esmerada de todos hicieron todo porque nuestra estancia fuera maravillosa. El personal es atento y profesional, desde nuestra housekeeping, los camareros Celerino at infinity pool, Juan en la playa mosquito, los camareros del restaurante Risotto, hasta todos en el spa (en especial a Jobita ) Las habitaciones muy amplias y cómodas, el hotel impecable. A nuestro gusto la mejor experiencia fue en el Risotto restaurant!! Si tuviéramos que señalar algo no tan positivo sería la escasa variada en el bufete. Un especial GRACIAS a Mariana la concierge y a Janer de Expedia que estuvieron pendientes de todo y complaciendo nuestros más pequeños antojos.
Stayed 5 nights in Sep 2024

8/10 Good

Ismael

Traveled with group
Liked: Staff & service
Didn’t like the fact that restaurants options were very limited and there was room for reservation for the entire time of the stay.
Stayed 4 nights in Sep 2024

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Pedro Anthony

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms highly recommend alltidue section hope to keep this my yearly hotel
Stayed 3 nights in Sep 2024