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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor pools

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

4 outdoor pools, sun loungers
Front of property - evening/night
4 outdoor pools, sun loungers
View from property
View from property

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • All inclusive
  • Spa
  • Room service
The price is SAR 1,499
SAR 1,828 total
includes taxes & fees
4 Jan - 5 January 2025

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Altitude Corner Suite Ocean Front

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Bathrobes
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area | Flat-screen TV

Altitude Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Bathrobes
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Partial View

Altitude Corner Suite Partial View | Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Partial View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 56 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Double

Altitude Suite Double | Living area | Flat-screen TV

Altitude Suite Double

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Bathrobes
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Master Suite

Altitude Master Suite | Minibar, in-room safe, desk, soundproofing

Altitude Master Suite

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Standard With Sea View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Standard

Minibar, in-room safe, desk, soundproofing

Room Standard

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Standard With Street View

Minibar, in-room safe, desk, soundproofing

Room Standard With Street View

  • Sleeps 4
  • 2 Full Bed(s)

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite Master With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Master With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Standard With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed(s)

Similar properties

Outdoor wedding area

Krystal Grand Cancun All Inclusive

Pool
All inclusive
Spa
Kids pool
7.2 out of 10, Good, (1067)
The price is SAR 1,226
SAR 1,498 total
includes taxes & fees
28 Jan - 29 January 2025
Krystal Grand Cancun All Inclusive

About the neighborhood

Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Cancun Convention Center - 5 min walk
  • Forum Beach - 6 min walk
  • Caracol Beach - 7 min walk
  • Hotel Zone Beaches - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬5 min walk
  • ‪Mandala - ‬5 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

Luxury all-inclusive property near Cancun Convention Center
You can look forward to free cooked-to-order breakfast, a poolside bar, and a terrace at Altitude at Krystal Grand Cancun - All inclusive. Indulge in a massage, hydrotherapy, and aromatherapy at BEACH HOUSE SPA, the onsite spa. Be sure to enjoy Italian cuisine at one of the 4 on-site restaurants. Fitness classes and yoga classes are offered at the gym; Altitude at Krystal Grand Cancun - All inclusive also has a coffee shop/cafe, a garden, and a playground. Free in-room WiFi is available to all guests, along with an arcade/game room and dry cleaning/laundry services.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, with sun loungers
  • Free valet parking
  • Babysitting (surcharge), luggage storage, and meeting rooms
  • A front-desk safe, free newspapers, and wedding services
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 100 rooms have comforts such as pillow menus and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, balconies, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • Risotto
  • Ayami
  • Terraza El Mortero
  • Take a Bite
  • The Beach Bar and Grill

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Playground
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Picnic area
  • Pool sun loungers
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Local maps
  • Mobile key entry
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Frequently asked questions

Does Altitude at Krystal Grand Cancun - All inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Altitude at Krystal Grand Cancun - All inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Altitude at Krystal Grand Cancun - All inclusive?

Valet parking is free at this property.

What time is check-in at Altitude at Krystal Grand Cancun - All inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Altitude at Krystal Grand Cancun - All inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Altitude at Krystal Grand Cancun - All inclusive?

Yes, the property is all-inclusive. All food and beverages are included.

Where is Altitude at Krystal Grand Cancun - All inclusive located?

Nestled on the beach, this Zona Hotelera property is within a 5-minute walk of Gaviota Azul Beach and Cancun Convention Center. La Isla Shopping Mall is 2.2 mi (3.6 km) away.

Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 313 out of 604 reviews" "
Rating 8 - Good. 120 out of 604 reviews" "
Rating 6 - Okay. 71 out of 604 reviews" "
Rating 4 - Poor. 44 out of 604 reviews" "
Rating 2 - Terrible. 56 out of 604 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Lowell, cos cob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and the beach. Wonderful room and the view. Great service at reception and restaurants. Altitude breakfast was very nice. The Concierge Janet was excellent, very helpful. 5 stars. Downside - very bad food in buffet and Japanese restaurant that actually is a Thai food restaurant. The best food was in the Grill. We ended up eating in the Grill all the time. Another big downside - very loud music on the beach . Not just loud - extremely loud. We had a cabana in Moskitos and we couldn’t stay there , because of the loudness of music. And the stuff refused to turn it down just a little and it was rude. Because of that we wouldn’t be coming back. It is not my idea of vacation. This hotel is great if you are looking for beautiful beach and really wonderful hotel room , helpful stuff . It is great, if don’t mind the loudness and bad choice of music and if you are not a foodie. to get a bed on the beach you have to get up early. There is very limited amount of beds.
Stayed 5 nights in Dec 2024

10/10 Excellent

Tyler DeWayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the concierge, Janer. He gave us lots of perks for our Expedia booking, and we used lots of our all-inclusive perks, including free drinks, meals, and activities. If you get the chance, stay at the best location in Cancun!
Stayed 6 nights in Dec 2024

10/10 Excellent

Armin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality! Amazing view and very clean. We had a wonderful time there and will definitely go back. Highly recommend going to the beach club since it is more quiet and you have more privacy.

10/10 Excellent

Cylas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 4 nights in Dec 2024

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love coming to Krystal Grand and staying at the Altitude. We have been coming to this resort for 10 years. Jahir in the Altitude bar and Alejo our pool waiter always make us feel at home when we are there and always go out of their way to give us the best service. The rest of the staff is exceptional as well. We will continue to come back.
Stayed 7 nights in Dec 2024

10/10 Excellent

Jarkko, Issaquah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly personnel for the most part. Altitude tower was a great experience. My daughter loved the kids club! Only time when I felt neglected was restaurant O and sometimes at altitude breakfast lounge the servers did not seem to notice. Beach club was great and all the bars, also altitude lounge!! Rooms were very clean, however coffee and minbar was not filled Up daily. Thank you, hope to be back!
Stayed 3 nights in Dec 2024

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Dec 2024

10/10 Excellent

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is phenomenal! All staff was friendly. Bring lots of pesos for tips.
Stayed 6 nights in Dec 2024

2/10 Terrible

Eugene

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no "Altitude" - This is just Krystal Grand. One entrance, same staff, pools, restaurants, buffet and beach amenities. Look at the reviews for Krystal Grand and see what you're getting yourself into. The hotel is in terrible shape! Dirty, overrun, outdated, the food options are pure disgusting, and the beach / pool amenities are broken and not useable. The staff is very rude and careless. There is absolutely NOTHING that can justify a five star hotel (maybe back in the 70s when it was built, however, they failed to catch up with the times).
Stayed 7 nights in Nov 2024

10/10 Excellent

griselda j, bronx

Liked: Cleanliness, staff & service
The food and the friendly staff
Stayed 4 nights in Nov 2024

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2024

8/10 Good

Martha

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Beach was amazing! Great view! It was a bit noisy as far as the rooms and buffet options were not that great!
Stayed 4 nights in Nov 2024

10/10 Excellent

Hyrie

Liked: Cleanliness, staff & service, property conditions & facilities
We had so much fun at Krystal Grand Cancun everyone was very helpful and very friendly. The service was amazing the food was great and the beach was lovely. Janer and Petro were the best people we met they helped us a lot with entertainment and restaurants reservations. We sure will come back❤️
Stayed 5 nights in Nov 2024

10/10 Excellent

Jasmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Altitude was excellent I definitely recommend. You can walk down to the strip to all the bars, clubs and convenience stores. I loved it 10/10 for the room & daily services.
Stayed 7 nights in Nov 2024

2/10 Terrible

Veronica

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Daniela Arias

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, I loved my stay there. The staff was very professional and caring, always attending your needs. Great food, not much variety on the buffet but the food on the restaurants was awesome and delicious. Best beach and great view from my corner room. Not much night life or daily activities that I saw on the hotel itself but 5 minutes walking from it are a lot of clubs and shopping place.
Stayed 6 nights in Nov 2024

10/10 Excellent

Nidal

Stayed 3 nights in Oct 2024

10/10 Excellent

Zoranlly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expectacular la vista, la location, la limpieza, el staff, el buffet muy poca variedad, pero los restaurantes especializados muy buenos
Stayed 3 nights in Nov 2024

10/10 Excellent

Oscar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has one of the best views of Cancun at the room we stayed overlooking the ocean. We stayed here for two nights before going to another hotel but this one has better views by far. It’s about a 7 minute walk from the night clubs and Coco Bongo… the location of this place is perfect. Also, great people working at this place.
Stayed 2 nights in Nov 2024

10/10 Excellent

Mariana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De verdad que tuvimos unos días excelente en Altitude. Las instalaciones son muy bonitas, el personal es súper amable, desde el concierge Janer que hizo de todo para hacer q nuestra estadía fuera perfecta desde antes del viaje, Mariana que nos recibió en recepción, Karen que nos dejaba la habitación impecable y llena de detalles por nuestro aniversario, y claro los mesoneros de The grill(Zacarías), del beach club( Cerino) que se esmeraron muchísimo. La comida de La cevicheria y del beach club fueron mis favoritas. De verdad dejo mi gratitud a todo el personal del hotel, q aunq estaban bien ocupados siempre nos atendían super bien. Ahhhhh y la playa es la mejor que yo he visto en Cancún, sin muchas olas y nadaaaa de zargazo. Súper recomendado

10/10 Excellent

Nidal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most important item, in my view, is the hospitality and professionalism of the staff. The reception desk staff were polite and welcoming. We were assigned a personal concierge, Mr. Janer, who got in touch with us through WhatsApp messages. He made dinner reservations for us in one of the hotel's restaurants every night of our stay. The staff members helped us celebrate my daughter's birthday in a special way. The hotel is very clean. The beach is beautiful. I definitely recommend this place.
Stayed 7 nights in Oct 2024

10/10 Excellent

Jeff

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not the most luxurious place but it’s nice, food options are good and has the nicest beach in the hotel zone.
Stayed 4 nights in Nov 2024

10/10 Excellent

karissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my boyfriend loved the property . Staff was very friendly. Had a customer service representative that helped every step of the way his name was Janer. Loved how he made sure we were okay from day one.
Stayed 5 nights in Oct 2024