6/10 Okay
Terry H.
22 December 2024
Liked: Cleanliness
Checkin was terrifying, afterwards was pleasant
The checkin process was terrifying. The man at the gate demanded a QR code, which I was never given. I had poor cell reception but wasn't able to use the hotel/condo's wifi because they couldn't confirm that I was a tenant. So I had to beg for help from someone who was staying at the adjacent hotel. When I contacted vrbo, they sent me to an Indian call center that lied and said all I needed was a 4 digit code. After several times more of harassing the guy at the gate, calling my wife for help, calling the call center, copying down various QR codes that were on the vrbo website, the guy at the gate relented and let me through without a QR code. The instructions given by the host that had the 4 digit code put down a 3 digit room number. I later realized this was a typo since on page two there was a correct 4 digit room number. Since I asked reception how to find a room with a 3 digit room number, the entire hotel/condo staff asked me questions and was very skeptical of my presence there. Getting into my hotel room overall took about 3 hours.Finally, the host sent me the QR code later in the evening. Only then, did the hotel/condo staff stop treating me like a criminal. Afterwards the experience was pleasant. The host left behind a blender as requested. The view from the balcony was magnificent and I loved the ocean. Taking the bus downtown was easy and inexpensive.
Terry H.
Stayed 7 nights in Dec 2024