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"Very cool place / "

"I had a wonderful experience with everything from the greeting of the staff upon arrival. Every one there is so friendly and professional and always willing to help you with any questions or concerns. I fully recommend getting the ocean view it so worth it. The restaurant on site is amazing with wonderful view and great food selections. Overall I definitely recommend Grand Hotel Victoria to anyone."

"Panoramic views"

"I have great time to stay this guesthouse, wonderful arrangement to pick me up from train station, that’s what I saw the review from other guest and I followed. The location is good, walking distance to the train station, because I did day trips to the nearby little towns by train. After all, Francy is a very good manager (I didn’t ask her if she is the owner) and very helpful. I really really appreciate what you did, Francy! "

"Great hotel and the restaurant was outstanding. High recommend anyone who is looking to take the ferry to Messina the hotel is just a few steps away from the ferry option. Metro is close by for further discovery of the city. Hotel staff willing to assist and recommend. Outstanding crew!"

"Beautiful restaurant but the rinks could use updating The view to Etna was fabulous and the breakfast was extremely limited by Our standards but lots of sweets in keeping with the European way "

"Great restaurant on premises"

"The room itself was okay, if very bare, and there was no information about anything. Although there was a fridge for our use (and some bottled water provided) there was no kettle and no access to the kitchen until breakfast time the next day, so we couldn't make tea. We were admitted to the building when we arrived, but not welcomed. Reception desk was unstaffed, nobody around to greet us or give us any information. The building looked quite neglected. On the plus side, the beds were comfortable and the breakfast was good."

"I tried to reached to them a week before my travel to get some information about the transport options to the hotel nobody responded i was already heading towards the hotel when i received an email in italian with useless information. On the day of arrival at reception they told me most of the facilities are closed including the restaurant none of this was mentioned while i made the bookings. The lady at the reception on 23rd around 13:30 while speaking to me in between exchanged words in her language with her staff member and both laughed and passed weird expressions which is very unprofessional and insulting to do to your guests. We went into the room noticed even the basic things are not in the room for a 4 star hotel. Only 2 water bottles in the fridge no kettle no tea bags no iron, Broken cupboards, Ants in the balcony, broken hair dryer, noisy Bed We asked them for extra towels 3 times finally had to get down and ask for 4 time.The AC was blowing air not cooling the room due to this my 1 year old got unwell and had temperature. I requested to make the AC work nothing changed. We went to speak at the reception and when we mentioned our baby is unwell they laughed at us at this moment we realised its a very unsafe place to stay.extremely rude and unprofessional staff worst hotel experience of my life.I had to leave the hotel and make another booking at a different place."