2/10 Terrible
Melissa
Traveled with partner
30 December 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid for 3 nights and only stayed for one night. Please when I say don’t stay or book here don’t. I have pictures to prove how unsafe and filthy this place is. First of all, I had to carry a 50 pound suitcase 5 flights of stairs at night. My husband was carrying his suitcase and when he walked on the tile it cracked and he sprained his ankle. Then when we got in the room it is nothing like the picture in the advertisement. It’s old and the sheets were filthy. The pillows and blood stains on them and yes I have pictures to prove it. We asked for a garden view and we got pieces of beer bottle on the back patio. Also, the receptionist was rude and not helpful. The only kind person was the waiter who started . One last thing, Trip advisor and the employees shirts need to be changed to just a hotel. They don’t have a casino at all. I want a refund for two nights that I didn’t stay and had to book a room somewhere else to feel safe and sanity. I work so hard to make this trip and was so angry at the fact that I paid for a place to stay that ROBBED me. I have Pictures and will post them. Please please do not stay here.