Immaculate property. Hacienda Encantada is maintained at a very high level. We had an end, first floor unit. Pelican Bay was right there, and we saw whales several times, and a hawk landed on top of a large cactus right in front of the patio and stayed about ten minutes. Bedding is outstanding; mattress and pillows are top notch. Issue with transport to airport for departure; concierge failed to fill out slip we needed when first presented with receipt purchased through their website. Was taken care of promptly when I realized what we needed. Condition of van to airport very poor as several seatbelts were broken or didn’t work. Do Not accept Welcome Package, we learned this last year as it is their entry into torturing you to buy a time share, NOT worth it, just say no!