2/10 Terrible
michael
Traveled with partner
14 December 2024
Terrible wifi. I'm possible to work from this hotels wifi in your room.
I the booked the suite to celebrate our 25th wedding anniversary. A couple weeks before our arrival we were informed that the suite was broken so they would provide a different room. Imagine our surprise when other guest were staying in the suite. The hotel staff lied.
We arrived early and left our bags in the restaurant area where the hotel lobby is situated. We asked if we could wait by the rooftop pool. We were informed that the pool is broken. I guess it's been broken for 4 years!!!!!
The hotel front desk service should have more customer relation training.
You get a small bottle of water when you check in, afterwards you pay for it.
The restaurant must be under different management as it is and has always been very good.
Honestly check out the curio Hilton right in the san telmo square, it's beautiful, about the same price and I'm sure much better kept.
I would be hesitant to book rooms and pee pay as the hotel is not investing in itself at this point.
michael
Stayed 3 nights in Dec 2024