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"The staff were so kind and professional and went out of their way to make my stay more comfortable. Thank you, Viridiana and Betxabe! I thoroughly enjoyed my stay and would recommend to all. If you can stay on a Wednesday, when lake activities pause for the day, it is SO peaceful and serene at Cristalino. The room was so comfortable and I enjoyed the local aromatherapy toiletries. My only recommendation would be to add slippers in the room. I won’t hesitate to book at Cristalino the next time I am in Bacalar. "

"Casa Bakal was exceptional. The staff was friendly and knowledgeable and provided guidance for different activities. The cleaning team did an excellent job in cleaning our bungalow. The location is perfect and the views are breathtaking. A very important factor was that it was pet friendly and our little guy was very happy there as well. From arrival to departure the staff made sure we had an excellent experience and we absolutely did. Casa Bakal is definitely a return destination, often. "

"Very nice place and room "

"Increíble experiencia"

"Lovely location, excellent staff and facilities. We really enjoyed our stay!"

"Gracias "

"We had a wonderful stay for three nights. The ambience was stunning. Location perfect with a great restaurant across the road. Staff were kind and helpful. Easy and fast check in. Great loungers at the water’s edge. The property is beautiful and well taken care of. Great pride shown in this amazing gem. I hope to be back. ❤️❤️"

"I am so sorry but I am not gable to remember the ladies name that checked us in but she was so helpful and so animated with her stories on what to do and where to go. She was just wonderful. There was another very kind and helpful person by the name of Jose! This man was extremely friendly and always asked up how our sleep was and how are mornings and evening were going. He even gave me the fan from him own room! Great place with amazing staff! "

"It was not as nice in reality as in the pictures. It was OK though. Basically clean. The light in the bathroom did not work. The staff were pleasant and helpful. I slept very well there. The area was inconvenient, far away from the centre of town, so that you are dependent on taxis to get around. The taxi drivers are good though and charged a fair price. I never felt ripped off by them. While the area did not feel overtly unsafe, it was pretty grungey, not the best part of town. Were I to visit Bacalar again, I'd probably look for somewhere else to stay because of this hotel's isolated location. "