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"The staff were super friendly and helpful. Short walking distance to shopping, bus stop into Rouen very close. The room was clean, excellent service, cleaned and beds refreshed even though we were only there two nights. Recommended! "

"Above all the service which was prompt, helpful and friendly. The view of Rouen is gorgeous as are the gardens. Breakfasts are delicious and the food plentiful. Well equipped and pleasent gym A hotel to enjoy and relax in, and a good base to see Rouen"

"Great property. Staff was very nice , I arrived late due to issues with my flight . and the staffed worked with me around the arrival Very clean place Highly recommended "

"Absolutely dreadful. The place is not fit for purpose. All very shabby and used, worn out and old. Toilets stained and brown, no kitchen towels or hand towels and only large towels. The place is very damp. Even on a nice day the bedroom windows were pouring moisture every morning. Duvet covers too small for the duvet so all crumpled up and had to discard. Everything is the cheapest, tackiest possible. When we arrived it was full of flies and had to buy 2 aerosol fly spray plus fly paper. There is no proper lighting so evenings are spent in a dingy sitting room with numerous dull small lamps.Kitchen ancient and grubby. I have pictures of flies, Stained worktop, stained lavatories rotten window frames etc. No written instructions about anything. This was not value for money and we were misled by the description."

"Just a one night stay at the BW in Rouen. Warm welcome, great ambiance, super helpful staff, good food options, lovely and clean and a great family room which surpassed our expectations! A real find :) Definitely deserves the 9.4 rating!"

"Perfect for the group of the size we had"

"We stopped here on the way back to the UK with our dog. Cannot fault anything. Room was amazing, great restaurant with our dog allowed to join us, no problem catering for vegetarian options, good food and wine, great location, friendly staff......5 stars"

"Welcoming reception and clean room with good facilities. Unfortunately, the restaurant was not available and showed that it is only open on Monday and Thursday. They provided a map for a local restaurant within 10 minutes walk and this was very good."

"Lovely smart comfy hotel with big car park. "