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"Stay was amazing, but being 155kg the toilets were so dreadful. All the toilets are built into the wall. Def cannot hold a plus size person. What happened to toilet on the floor"

"This is making Bournemouth a very nice destination for relaxing and switching off. Staff are very nice and friendly. Spa is amazing and highly recommended."

"Great stay at the hotel and rooms are lovely and big with great views if you have a twin balcony view. Great pool and spa and hotel bar. Reception staff were friendly and gave out a useful info sheet when you check in which was everything you need to know. Car parking is convenient next to hotel too. The big standout for me was the breakfast. Worth adding to the reservation. The manager who had blonde hair and was the f&B manager greeted us explained how everything worked and seated us it’s these little things that make a huge difference. The staff at breakfast had such a good flow, not a dirty table in sight and they were constantly checking in on the tables. Kian Cross the breakfast server also just as personable but he had a special sparkle with the guests and was so lovely to us recommending plenty of local places. He wasn’t over casual and was very professional and I think he was completely wasted in his current position. Both had very good energy and were special members of staff that many hotels are missing. Swimming pool also was such a highlight and they have family hours as well as adults only which pleases everyone. Only thing we didn’t like was the groups of non hotel guests in the hotel bar at night. Was slightly intimidating "

"Very nice Art deco building very cool and beautiful. The location and views from the balcony is amazing. Also the cleaning is very good and the stuff is very kind and very nice "

"Easy check in/out with friendly staff throughout. We’ve stayed several times previously and will definitely return again."

"All very good"

"The young girl on reception was very helpful and polite "

"Wonderful My kids lovely the pool "

"Penthouse room was stunning "