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"When we arrived at the lodge we were supposed to be staying in there was another family there who said the lodge they were supposed to be staying in was occupied so they were given this lodge. We rang the contact number and he apologised, we were provided the key code for another lodge and when i opened the door that was occupied as there was a dog in there. We finally got put in a lodge and went to look at the hot tub to find it was empty and covered in spiders. The lodge is advertised with...

"Lodge was adequate for our needs as a base for two day trips to Alton Towers. Bedrooms and Bathrooms were great but the living areas and kitchen need some upgrades as the sofas and dining chairs very uncomfortable due to over use. The kitchen was adequate - however the hob didn’t work the oven wasn’t easy to use and there was a dishwasher which was listed so we didn’t bring tablets for that and don’t expect to find a dish cloth to clean or wash dishes."