Find hotels near Bodegas Vidular, Voto from SAR 137

"Misleading advertisement and management didn’t respond when we complained. I booked a cabin via hotels.com at Finca el Mazo for my family including our two young children. It was advertised as being family friendly with lots of activities including swimming pool, football, games room and basketball. When we arrived, it was apparent there was an organised camp of maybe 100 teenagers including a stage, amplifiers, loud music and cheering etc. While this caused us no distress during the daytime, the groups were using many of the facilities which meant we couldn’t. Particularly the football, basketball and table tennis tables were in use for organise competitions. When it came to bedtime, the noise didn’t stop and in fact got worse. We were kept awake until 2:30am. The noise then started again at 7am. When we raised this as a complaint in the morning, while the staff we spoke to were pleasant and helpful, the management were not on site and contrary to the advert, only Spanish was spoken so as English speakers we found it difficult. I emailed the office email address to complain and nearly a week later I’m yet to have any meaningful response. Hotels.com have given me a small goodwill gesture payment"

"This place is listed as having a lift. It does not! Kitchen equipment lacking or not working well. Symbols on oven have been scrubbed off and had to guess right setting and even then it took ages to reach temperature. No toaster and no kettle. Manager did not respond to questions when we booked. King size bed is 160cm (ie UK king and not 180cm King). Blinds/shutters are old and do not work properly. Street noise expected but worse due to lack of double glazing. Apartment was a bit musty and downstairs smelt of dog or cat pee. Expensive for what it is. Would not have booked if description had been accurate about access and kitchen equipment provided."