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"Staff were lovely and friendly, especially on check in. We were there for our wedding anniversary and to see Craig David which were gifted. They did say we were upgraded from a king to exec room and as lovely and spacious. However, it did have some hand prints on the windows and looked out to lots of cigarette butts/no view which was a little bit of a let down. No mini bar or fridge. We stayed for lunch and found expensive for what we got. 2 burgers, a glass of wine and coke for £60 considering ordering at bar. (Couldnt put items on room as that broken so needed to go back upstairs to take card despite taking a preauth on arrival to charge to room) The breakfast was lovely and nice to have salad option's as my husband is turkish and prefers continental over a standard english breakfast. I loved the eco touches in the hotel and refillable shampoo/conditioners (although one did come off the wall when i went to use it) Location it was perfect from birmingham train station (10 min walk through nec) and the BP pulse live venue 5 mins walk. The bar after the concert was busy and the queue could have been better organised and service could have been quicker/more staff anticipating the finish time. Overall it was lovely. We didnt pay to use the pool but it looked nice to have a relax. "

"Great stop over and the crumble was superb|"

"We had a great stay. Good sauna and steam room. Comfy beds. Good breakfast. "

"Love this hotel. Stayed a few times now and it’s always so comfortable, clean and the food is lovely. "

"The hotel was warm and welcoming on a cold damp winters day. Staff very helpful and friendly. Good all round. "

"Perfect place for staying for Birmingham Airport - Arrivals or Departures. Everything you need."

"Close to nec"

"I’ve stayed in Hotels all around world And this is by far the most cleanest hotel I ever stopped in Well done to cleaning staff great job "

"The hotel is right opposite New St Station so the location is great! We’ve only stayed in the upgraded rooms & they’ve all been fab, beds are so comfy too!"