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"So helpful on reception as we were expecting to drop of our luggage as it was too early to check in,only to be told our room was ready.Amazing!"

"The Hotel was in a great location, with free parking. Short walk to Westgate area in Canterbury with great restaurants. Great base to see all of Kent. We spent three nights and the staff were amazing, helpful & friendly. The room was very clean and we had a good night sleep every time. The bathroom was in great condition. We even had a bath as it was so cosy. The best thing about this hotel it comes with an amazing steakhouse / carvery. We even decided to eat there every night for dinner as the food was so good and reasonably priced. The Breakfast was very good and they do perfect poached eggs. They catered and took care in allergens and recommend it for anyone who need to eat gluten free. I highly recommend this hotel. "

"Beautiful hotel with really comfortable room - we didn't want to leave! Will definitely stay again and maybe take advantage of the spa. "

"Can’t fault our stay. Warm welcome at check in, very quick and easy to find our accommodation. Suite was bright, thoughtfully decorated and very very clean. All the information we needed about the hotel and services was either communicated directly or left in the room for us to read. Complimentary hot drinks, warm room and comfortable bed. Nicely equipped bathroom and a hairdryer which was really appreciated. Breakfast was really good and so quick. Never received a full English breakfast as quickly as that. Waiting staff were lovely. Easy and friendly check out. We won’t hesitate to return "

"We only stayed the 1 night before we had to get up early to get the LeShuttle in the morning. The check in was busy but quick, the staff friendly, the room was clean and exactly what we needed. "

"The staff were outstanding, very helpful, friendly. Very good dining options. "

"We booked this hotel based upon the reviews as we were visiting a friend in the area and needed somewhere to stay. The hotel is in a great location very close to the top of raised promenade. There isn’t a lot of onsite parking, however there is free onsite parking close by which we used. Upon check in we were greeted by Mark who was so friendly, knowledgable, and instantly made us feel like we had made a good choice with his excellent customer service. This is a pet friendly hotel, which is the main reason why we chose to stay here as we had an our doggo with us. There is is £20 per night surcharge which seems weird because presumably this is for the enhanced cleaning, so the number of nights is irrelevant- just charge for the stay otherwise it becomes bad value for pet owners and drives them towards better value options, such as AirBnB, which we don’t want. Our room was a large disabled access room on the ground floor, which meant it had a huge bathroom, which sadly didn’t have a bath despite the enormous amount of space, and definitely could have still been classed as accessible. We were at the side of the hotel so the view was into next door but that didn’t really bother us. The decor was pleasant and the bed comfortable. The bed did have a spring base which squeaked sometimes when you moved, so this could do with some WD40! Overall, the hotel is well located, with comfortable rooms and delightful staff who really seem to care about your stay."

"Basic, room stunk of cigerattes. "

"much improved. good stay"