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"We had a lovely stay at the hotel. The staff were welcoming and helpful. The pool was fantastic for children and open from 7-7. A lovely touch to have a child’s welcome pack. The duck food was a lovely idea too and our daughter really enjoyed it. A great base to explore with the aquarium, steam boat and steam train on the doorstep. About to 10-20mins from other shops. "

"The place is absolutley perfect just one thing let it down and that was the bathroom!!! very disappointing as we’d stayed at 2 hotels prior and the bathrooms had walk in showers, shame as that would of made the hotel 100% will return in the hope there’s a walk in shower "

"Janet on reception was extremely welcoming, friendly and helpful which really helps when you are working away from home. Lovely hotel to stay in."

"Dream views from the dinning room including a waterfall Best scrambled egg for breakfast and excellent lamb for dinner "

"Lovely room close to reception and bar, restaurant. Good breakfast, nice evening meal. Relaxing in evening in drawing room "

"Excellent Period property. As an older building we were unsure what to expect but it’s immaculate throughout. Staff were incredibly friendly and we were delighted to be checked in 3 hours prior to the arranged time. Couldn’t be more conveniently located a minute walk from the castle and the Main Street where all the shops, bars and restaurants are. They don’t have onsite parking but there is a very safe pay and display car park 3 minutes walk away which was only £14 for 24 hours. That’s much cheaper than any other city hotel I’ve ever been to. We will be back. We really enjoyed our stay and the city. "

"Weekend away for valentines in the lakes. Perfect location and looked after so well. "

"Lovely visit"

" We booked the Pines for 3 nights and we were both pleasantly surprised, it's a gem. The lodges are set around a tranquil lake and are easily accessible from the M6. The lodge was very clean and very well equipped, comfortable beds, quality bedding and towels and central heating. The staff were really friendly and informative. The bar area is relaxing and inviting, I cannot really comment on the quality of the food at the restaurant as the lodges are geared for self catering with extensive equipment, such as, a dishwasher, washing machine, microwave, toaster, everything you need is provided...so we didn't eat in the restaurant but did notice the menu prices seemed expensive. Obviously been so close to major roads we expected some noise from traffic, but it was minimal and the lodges are double glazed. We really enjoyed our stay😊 I'd definitely recommend giving the Pines a visit."