The building signage says Diamond Bangkok HOTEL, so remember that when talking to your taxi or Grab driver. But accommodation and services are generally designed more for apartment dwellers than for hotel stays. FrontDesk staff generally don't speak English, but you could get by though through gestures and broken English. My experience is that I wasn't able to have Laundry service because of language barriers. If you're a tourist/traveler, you also need to inform Front Desk EVERY DAY if you want housekeeping service (although I'm not sure if they mean you can inform them once for EVERYDAY cleaning, but I just have to make sure so I just inform them each day since I go out 10AMs anyway). Check your room before staying. I didn't feel secure at first because the lock on my balcony doesn't work and the main door's lock seem to detach from the door frame. Fortunately, I was able to talk to the maintenance guy who just tightens the screws tightly. Unfortunately, everytime I come home, I always discover the housekeeping always keep balcony door unlocked. Though I don't have my valuables in the open (there is also security safe in the room), the unlocked balcony door made me feel very anxious. On the positive side, the room is really spacious. I had room with twin beds. You also pass through a backdoor with your own entrycard when you enter the building, which is a plus for me in terms of Privacy. Local food vendors abound in the area, but there are no English signs. 7-11 is Love.