8/10 Good
Shlomi Shlomo
13 January 2025
Liked: Staff & service, amenities
I was a bit disappointed, but not everything is bad:
Only after I arrived I realized that I have stayed here some years ago. It used to be called the Kensington Hotel, and they have changed the name. If you look on google what was their feedback, you will understand why they have changed the name…
A good hotel brand, will never change their name, they don’t need to…
Unfortunately, I feel they still need to improve.
I have got one of the most expensive rooms, and I ended up in, yes, a very large room, but a bit of old feel to it. Bad smell and even some flys that show up from nowhere, always in the bathroom.
Rooms are being cleaned everyday, but not so good! Floor is always full of hair and I do not have hair…
Towels looks like they knew better days, maybe 20 years ago. Bath mat, was changed for the first time after 4 days and it wasn’t clean even on the first day.
Carpets in the room are not that clean and they look very old.
I was in room 609 bad smell all the time in the corridors that leads from the elevator to the room.
When I arrived with 3 suitcases, no one helped me to take it out of the taxi up to the reception desk. And believe me, I looked, they where standing there doing nothing. Only from the reception, they bring it to my room.
O.k, now for the good points:
Breakfast is pretty good, I would give it easily a 8.5 out of 10.
Most staff are nice.
The lounge was nice to sit, but if you do not drink alcohol, not much value to it…
The restaurants are EXCELLENT!
Shlomi Shlomo
Stayed 7 nights in Jan 2025