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"We enjoyed a fantastic stay at this property. Alessandro at the front desk was so incredibly helpful by providing information regarding the (very close) location of the tram and which stop to get off at (San Marco Square) to visit all of historic Florence by foot. He also made superb restaurant recommendations and shared the location for the best gelato in Italy! Alessandro clearly enjoys his job and takes guest experience personally. Carmen is the lovely manager of the property, and when we asked if it was possible to switch to a quieter room (away from the street), she immediately offered not only a quieter room but also arranged for a sweet upgrade to a room on the top floor with a more modern bathroom, balcony and a refrigerator. Levy, who manages the dining room, puts out a beautiful breakfast buffet and Manuele was very helpful at checkout. We chose this property for its free and (gated) secure parking but got so, so much more via the care and attention we received from the team there. The tram into Florence city center is only one block from the hotel and costs less than four euros. There is also a clean and easy to use self-service laundromat less than a half block away. We were genuinely impressed with the property and especially with the people. We are very happy with our choice to stay (3 nights) at this hotel in Florence. "

"Spacious and clean with a large bathroom."

"A beautiful hotel with exceptional service"

"We arrived and the front desk manager was very friendly and helpful. He asked us what language we preferred to speak, as he was multi- lingual. He explained everything well, and the room was comfortable and modern. The front desk staff assisted us several times with calling a taxi. The buffet breakfast had a nice selection as well."

"Great hotel. Rooms are small but it’s perfect for a small stay. Rooms very clean and comfortable. "

"Strong urine odor in the toilet "

"The Hotel is a Budget hotel in a good location, Clean and the restaurant is great for Breakfast and Dinner. Free parking on site as well! "

"Incredible facilities, rooms are cleaned really well, staff are always very attentive. To be able to access the grotta is a real highlight, it's an incredible place, much bigger than expected and the facilities are again outstanding. Spa had a lot of choice, the outdoor swimming pools were unexpected given we visited in December and it was never too busy, often it was just us. There are also lots of hiking options from just next to the property, starting from inside the hotel grounds. "

"Staff was great, we arrived late but they were able to accommodate our party of 9!!"