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XO Hotel Bacalar - Frente Laguna

2.5 star property
Lakefront hotel with free breakfast and a 24-hour front desk

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for XO Hotel Bacalar - Frente Laguna

Outdoor pool
Kayaking
Kayaking
Family Room, Multiple Beds, Terrace, Lagoon View | Individually decorated, laptop workspace, bed sheets
Massage

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • 24/7 front desk
  • Pet friendly
  • Breakfast included
  • Parking included
  • Housekeeping
The price is SAR 370
SAR 459 total
includes taxes & fees
17 Dec - 18 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Family Room, Multiple Beds, Terrace, Lagoon View

Family Room, Multiple Beds, Terrace, Lagoon View | Individually decorated, laptop workspace, bed sheets

Family Room, Multiple Beds, Terrace, Lagoon View

Highlights

Deck/patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Ceiling fan
Private bathroom
Laptop workspace
  • Lagoon view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Terrace Room Lagoon view

Terrace Room Lagoon view | Individually decorated, laptop workspace, bed sheets

Terrace Room Lagoon view

Highlights

Deck/patio
Individually decorated
Air conditioning
Ceiling fan
Private bathroom
Laptop workspace
Daily housekeeping
Wardrobe or closet
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Terrace Room

Terrace Room | Individually decorated, laptop workspace, bed sheets

Terrace Room

Highlights

Deck/patio
Individually decorated
Air conditioning
Ceiling fan
Private bathroom
Laptop workspace
Daily housekeeping
Wardrobe or closet
  • Lagoon view
  • Sleeps 2
  • 1 Double Bed

View all photos for Habitación Confort

Habitación Confort | Individually decorated, laptop workspace, bed sheets

Habitación Confort

Highlights

Deck/patio
Individually decorated
Air conditioning
Ceiling fan
Private bathroom
Laptop workspace
Daily housekeeping
Wardrobe or closet
  • Sleeps 4
  • 2 Double Beds

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The price is SAR 229
SAR 286 total
includes taxes & fees
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About the neighborhood

Map
Tinto MZ 243 Lote 6, Bacalar, QROO, 77930

What's nearby

  • Lake Bacalar - 3 min walk - 0.3 km
  • Laguna Bacalar Ecological Park - 3 min drive - 2.2 km
  • Fort of San Felipe - 4 min drive - 3.0 km
  • Municipal Spa of Bacalar - 6 min drive - 4.5 km
  • Cenote Cocalitos - 8 min drive - 7.9 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 37 min drive

Restaurants

  • ‪La Playita - ‬4 min drive
  • ‪Marisqueria el Taco Loco - ‬9 min walk
  • ‪El Sazón a la Mexicana - ‬3 min drive
  • ‪Yerbabuena - ‬3 min drive
  • ‪Madre Masa - ‬3 min drive

About this property

XO Hotel Bacalar - Frente Laguna

Hotel near Lake Bacalar
Located close to Fort of San Felipe, XO Hotel Bacalar - Frente Laguna provides free continental breakfast, a terrace, and a garden. Enjoy onsite activities like kayaking and boat tours. In addition to a restaurant, guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self parking
  • Free bicycle rentals, a roundtrip airport shuttle (surcharge), and a 24-hour front desk
  • Concierge services, tour/ticket assistance, and outdoor furniture
Room features
All guestrooms are individually decorated, and feature comforts such as laptop-friendly workspaces and air conditioning.
More amenities include:
  • Decks/patios and wardrobes/closets
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free 24-hour offsite parking within 7 ft
  • Street parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 8:00 AM–11:00 AM
  • 1 restaurant

Things to do

  • Boat tours
  • Free bicycle rentals
  • Kayaking
  • Outdoor pool

Family friendly

  • Outdoor pool

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Tour/ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • This property does not have elevators

More

  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Shower
  • Towels

Outdoor space

  • Deck or patio

More

  • Access via exterior corridors
  • Individually decorated
  • Laptop-friendly workspace
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 16.67 per pet, per stay
Welcoming dogs only

Children and extra beds

Children are welcome

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.94 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 16.67 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Cashless transactions are available

We should mention

This property does not have elevators

Frequently asked questions

Does XO Hotel Bacalar - Frente Laguna have a pool?

Yes, this property has an outdoor pool.

Is XO Hotel Bacalar - Frente Laguna pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 16.67 per pet, per stay.

How much is parking at XO Hotel Bacalar - Frente Laguna?

Self parking is free at this property; nearby parking is also free.

What time is check-in at XO Hotel Bacalar - Frente Laguna?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at XO Hotel Bacalar - Frente Laguna?

Check-out is at noon.

Does XO Hotel Bacalar - Frente Laguna provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is XO Hotel Bacalar - Frente Laguna located?

Situated on the waterfront, this hotel is 0.1 mi (0.2 km) from Lake Bacalar and 1.8 mi (2.9 km) from Fort of San Felipe.

XO Hotel Bacalar - Frente Laguna Reviews

Reviews

6.6
Rating 10 - Excellent. 27 out of 69 reviews" "
Rating 8 - Good. 7 out of 69 reviews" "
Rating 6 - Okay. 9 out of 69 reviews" "
Rating 4 - Poor. 7 out of 69 reviews" "
Rating 2 - Terrible. 19 out of 69 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Anayad

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I was close to the lake but the conditions of the hotel is not what it looks on the photos, so if you booking a room might as well do it for a night.
Stayed 2 nights in Sep 2024

2/10 Terrible

Andres

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst “hotel” I’ve stayed in my life. Only reason I let my family sleep here was because it was too late to get a room anywhere else when we arrived to Bacalar and I already had a reservation here thanks to their false advertisement. Rooms are filthy, there was no receptionist when we arrived, security guard helped us get a room that was already paid. The pool was green and full of algae.
Stayed 1 night in Jul 2024

10/10 Excellent

adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel Was a great stay, the room super spacious and right at the Laguna, the staff hook us up With a great day at the lagoon in a pontoon, the guide was great and the price excellent!, I love the stay
Stayed 2 nights in May 2024

8/10 Good

Maria Jose

Liked: Cleanliness, staff & service, property conditions & facilities
El trato excelente, las instalaciones podrían mejorarlas, pero para el precio no están mal, sobretodo está limpio y está súper bien que esté a la orilla de la laguna, la comida del restaurante está deliciosa! Lo recomiendo
Stayed 2 nights in Mar 2024

10/10 Excellent

Dawn, Burleson

Nice older hotel. Staff was very friendly
Stayed 1 night in Jul 2023

10/10 Excellent

Marissa, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Xo hotel was wonderful, we stayed 4 nights and everyday our room was clean , breakfast was provided. Tours were offered as well, staff was helpful and friendly. The best part was the lagoon was just steps away. Recommend highly, will be visiting Xo hotel again.
Stayed 4 nights in Jun 2023

6/10 Okay

Julio

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The place was nice over all and the small section they have in front of the lake is nice and very convenient. They do have a restaurant on the property but we did not try it since we went into town to eat.
Stayed 2 nights in Jun 2023

8/10 Good

Chris

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a great time! If you’re looking for a 5 start resort - this isn’t it. But if you’re looking for a quiet place to stay with your kids that offers an all inclusive option, this is it. The food and service was great. It’s a little far from town, but you can walk there. The pool and waterfront was very nice. The only downside is that the rooms need to be deep cleaned and renovated. There is a bit of mildew on the walls and the bathrooms smell a bit. Overall - a good stay! I would recommend the pontoon boat tour of the lake. We had a lot of fun!

10/10 Excellent

magdalena, Pico Rivera

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and employees where very nice.
Stayed 1 night in Jun 2022

2/10 Terrible

Luz Maria

Stayed 2 nights in Apr 2022

8/10 Good

oliver

Stayed 2 nights in Mar 2022

6/10 Okay

Sonia Peña

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel has a beautiful view of the Bacalar Lake, which was amazing. Also, you can swim into the lake, when the tide is slow. The worst part, the hotel doesn't have Wi-Fi service, food service in the restaurant all day and sometimes, doesn't have hot water for take a shower.
Stayed 5 nights in Mar 2022

6/10 Okay

GERARDO B

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

4/10 Poor

Israel

Stayed 5 nights in Jan 2022

10/10 Excellent

Daniela

Stayed 1 night in Aug 2021

2/10 Terrible

Francisco

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel denied our reservation made through expedia. My family and I had to find another hotel. Later we met 2 people that told us that this hotel has done the same to others.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
A lot of construction. The wifi doesn't work and the cable didn't either. The staff was really really nice. The hotel doesn't look like the pictures.
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Great location...but needs more upgrades on theirs rooms..
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was terrible. Its was like friday the 13th situation. We cancelled our stay with expedia and explained we were afraid to discuss with hotel staff and left the property. It was too dangerous for the kids and there was a lot of construction going on. With Covid restrictions and all this location was a dump and there was no cleanliness. Im now having to fight for a refund and they are refusing to return it. Expedia should not have them on their list of places to stay. The pictures are deceiving.
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveler

Stayed 3 nights in Jun 2021

10/10 Excellent

Eliseo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
I loved staying at XO Bacalar. Very eco friendly and right next to the lake. It is a place for people looking to experience nature and the simple life. If you are looking for a glamorous place this is not your place, but if you are looking for great places that care about you an the environment, stay there. Customer service is amazing.
Stayed 4 nights in Jun 2021

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran experiencia
Excelente servicio y atención al cliente.
Stayed 4 nights in Jun 2021

2/10 Terrible

Lucy

Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilloso lugar a un excelente precio
Amairani fue una excelente anfitriona, la comida deliciosa y la vista espectacular. (Almendra un amor.)
Stayed 2 nights in Apr 2021

2/10 Terrible

Kathryn

Stayed 3 nights in Apr 2021