Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive
Restaurants
I Scream Bar - 6 min walk
Restaurant el Barril de Bacalar - 4 min walk
Cafe Tito - 6 min walk
Mr. Taco - 4 min walk
Taqueria el Trompo de K'los - 3 min walk
About this property
Villa Balú
Hotel near Fort of San Felipe
Located close to Lake Bacalar, Villa Balú has plenty to offer. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
Free self parking
A 24-hour front desk, smoke-free premises, and a front-desk safe
Concierge services and tour/ticket assistance
Room features
All guestrooms at Villa Balú have thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes.
Other amenities include:
Bathrooms with showers and free toiletries
Flat-screen TVs with premium channels
Coffee/tea makers, ceiling fans, and daily housekeeping
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free uncovered self parking on site
Things to do
Private picnics
Conveniences
Front-desk safe
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Tour/ticket assistance
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have elevators
Upper floors accessible by stairs only
Well-lit path to entrance
More
Romance packages available
Smoke-free property
Room amenities
Bedroom
Air conditioning
Bed sheets
Ceiling fan
Bathroom
Free toiletries
Private bathroom
Shower
Towels
Entertainment
Cable channels
Flat-screen TV
Premium channels
Food and drink
Champagne service
Coffee/tea maker
More
Iron/ironing board (on request)
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
We should mention
This property does not have elevators
No pets and no service animals are allowed at this property
Property is also known as
Villa Balú Hotel Bacalar
Villa Balú Hotel
Villa Balú Bacalar
Villa Balú Hotel
Villa Balú Bacalar
Villa Balú Hotel Bacalar
Frequently asked questions
Is Villa Balú pet-friendly?
No, pets are not allowed at this property.
How much is parking at Villa Balú?
Self parking is free at this property.
What time is check-in at Villa Balú?
Check-in start time: 3:00 PM; Check-in end time: anytime.
What time is check-out at Villa Balú?
Check-out is at noon.
Where is Villa Balú located?
Located in Bacalar Centro, this hotel is within 1 mi (2 km) of Fort of San Felipe and Lake Bacalar.
Villa Balú Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 23 out of 53 reviews" "
10 - Excellent
23
Rating 8 - Good. 14 out of 53 reviews" "
8 - Good
14
Rating 6 - Okay. 5 out of 53 reviews" "
6 - Okay
5
Rating 4 - Poor. 2 out of 53 reviews" "
4 - Poor
2
Rating 2 - Terrible. 9 out of 53 reviews" "
2 - Terrible
9
8.8/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
8.0/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
2/10 Terrible
Lauren
23 July 2024
Lauren
Stayed 2 nights in Jul 2024
6/10 Okay
Esteban
Traveled with partner
10 May 2024
Liked: Staff & service
De costos muy accesibles para su variedad de habitaciones.
A unas 4 cuadras del centro de Bacalar caminando
El estacionamiento principalmente es en calles alternas
A great place to stay. Good price and accessible to the town. DOes not have lagoon access but it certainly provides nice rooms, clean, comfortable, non pretentious. A lot lot better than any of the accommodations that I have tried in town, although unfortunately it is away from the water. Highly recommended.
Staff al momento de recibirnos sin protección ni cumplir protocolos, demasiado ruido en las habitaciones, se oye todo si van descansar no es el lugar, internet no funcionaba
I booked a 2 double bed bedroom and they gave me a single bed bedroom
Verified traveler
Stayed 1 night in Apr 2019
2/10 Terrible
NICHOLAS
11 September 2018
Avoid - overpriced and much better options around
Poor value - room with no windows, paper thin walls to corridor and bathroom door is a joke. Terrible breakfast. Disengaged staff. Internet doesn't work in rooms, only in the lobby. Only positive is location.
Definitely better options available in Bacalar - avoid!
NICHOLAS
Stayed 1 night in Aug 2018
10/10 Excellent
Jesus alejandro
Traveled with family and small children, Traveled with family
God location, clean. Small room but well enough. The room only have wooden windows and bad lock. You could hear all guests quite well and did not feel secure with the bad locking of the windows. Breakfast included but at a restaurant at the main square. Breakfast ok but only sugary coffee included and no drinks for the children. We had to pay extra for other type of coffee and they expected tip as well for a breakfast included in the stay. The breakfast included felt a little bit as they only wanted to earn som extra on the guests.
Me entregaron la habitación antes de la hora, gracias por eso pero estaba sucia, la ropa de cama tenia mocos y cabellos y hasta un mosquito muerto grande, fue un batallar para bajarle al baño todos los días y la regadera tiene una coledera muy vieja con una tapa que tiene hongos, esto se puede arreglar con $1000 pesos de inversión.
El personal fue super amable y considerado, excelente servicio de ellos.