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Urban Bacalar Hotel

2.5 star property
Escape to serenity with an outdoor pool and sun loungers nearby. Enjoy personalized support from multilingual staff to make your getaway unforgettable.

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Photo gallery for Urban Bacalar Hotel

Design Room | Iron/ironing board, free WiFi, bed sheets
Sundeck
Restaurant
Double Room, 1 Double Bed, Pool View | View from room
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi
The current price is SAR 104
SAR 135 total
includes taxes & fees
4 Mar - 5 Mar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Room, 1 Double Bed, Non Smoking

Double Room, 1 Double Bed, Non Smoking | Garden view

Double Room, 1 Double Bed, Non Smoking

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Rainfall showerhead
Satellite channels
Daily housekeeping
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Design Room

Design Room | View from room

Design Room

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Rainfall showerhead
Satellite channels
Daily housekeeping
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Double Room, 1 Double Bed, Pool View

Double Room, 1 Double Bed, Pool View | View from room

Double Room, 1 Double Bed, Pool View

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Rainfall showerhead
Satellite channels
Daily housekeeping
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
Av 19-C, Reg 12, MZ 22, Lote 5 y 6, Bacalar, QROO, 77930

What's nearby

  • Lake Bacalar - 5 min walk
  • Laguna Bacalar Ecological Park - 2 min drive
  • Fort of San Felipe - 3 min drive
  • Municipal Spa of Bacalar - 5 min drive
  • Cenote Cocalitos - 7 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 37 min drive

Restaurants

  • ‪La Playita - ‬3 min drive
  • ‪Marisqueria el Taco Loco - ‬3 min walk
  • ‪El Sazón a la Mexicana - ‬20 min walk
  • ‪Finisterre Bacalar - ‬3 min drive
  • ‪Yerbabuena - ‬3 min drive

About this property

Urban Bacalar Hotel

Hotel near Lake Bacalar
A terrace, a garden, and a restaurant are just a few of the amenities provided at Urban Bacalar Hotel . Stay connected with free in-room WiFi.
You'll also find perks like:
  • An outdoor pool with sun loungers
  • Free self parking
  • A computer station, a 24-hour front desk, and tour/ticket assistance
  • Multilingual staff, a porter/bellhop, and concierge services
Room features
All guestrooms at Urban Bacalar Hotel feature comforts such as air conditioning, in addition to amenities like free WiFi.
More amenities include:
  • Rainfall showers and free toiletries
  • Flat-screen TVs with satellite channels

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site

Food and drink

  • 1 restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

More

  • Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 48.85 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators

Property is also known as

Urban Bacalar Hotel
Urban Bacalar
Urban Bacalar Hotel
Urban Bacalar Hotel Hotel
Urban Bacalar Hotel by MIJ
Urban Bacalar Hotel Bacalar
Urban Bacalar Hotel Hotel Bacalar

Frequently asked questions

Does Urban Bacalar Hotel have a pool?

Yes, this property has an outdoor pool.

Is Urban Bacalar Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Urban Bacalar Hotel ?

Self parking is free at this property.

What time is check-in at Urban Bacalar Hotel ?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Urban Bacalar Hotel ?

Check-out is at noon. Late check-out is available for a fee.

Where is Urban Bacalar Hotel located?

Situated in Bacalar, this hotel is within 1 mi (2 km) of Lake Bacalar and Laguna Bacalar Ecological Park. Polytechnic University of Bacalar and Canal de los Piratas are also within 2 mi (3 km).

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Urban Bacalar Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 41 out of 132 reviews
Rating 8 - Good. 53 out of 132 reviews
Rating 6 - Okay. 17 out of 132 reviews
Rating 4 - Poor. 10 out of 132 reviews
Rating 2 - Terrible. 11 out of 132 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Claudia Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location, the rooms, the food
Stayed 4 nights in May 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rustic stay. Wold recommend for bypasses
Stayed 1 night in Apr 2024

8/10 Good

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property are all great! They all go above and beyond to make your stay comfortable.
Stayed 1 night in Sep 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Away from lake
Stayed 1 night in Jul 2023

8/10 Good

Alexis

Liked: Staff & service
Disliked: Amenities
The staff was very friendly and helpful and the breakfast was included and very tasty. Our room was bare bones, the toilet didn't seem to work properly and we were kind of concerned the sheets hadn't been properly cleaned. Other than that, we'd recomdend this hostel still to anyone simply because of the friendliness of the staff.
Stayed 2 nights in Apr 2023

2/10 Terrible

Alfredo

Disliked: Staff & service, amenities, property conditions & facilities
THE PLACE IS IMPOSSIBLE TO FIND AT NIGHT BETWEEN THE UNLITE HIGH BUSHES; LOOKS LIKE A KIDNAPPING SET
Stayed 1 night in Nov 2022

6/10 Okay

Nayeli

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Beautiful property, sheets were always dirty getting clean towels seemed to always be an issue as well Jas having hot water in the room or water overall. Far from downtown, you have to get a cab leading to an over priced price.
Stayed 7 nights in Jun 2022

8/10 Good

Leticia Risalia

Liked: Staff & service, amenities, property conditions & facilities
Mejorar instalaciiones y ofrecer amenidades, también tener opocion de alimentos variados
Stayed 5 nights in Feb 2025

10/10 Excellent

David

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Está muy bien el hotel, tiene lo necesario
Stayed 2 nights in Feb 2025

4/10 Poor

iran

No hot water
Stayed 2 nights in Jan 2025

2/10 Terrible

Aida

Disliked: Cleanliness, staff & service, property conditions & facilities
Las fotos se ven increíbles en la página, pero no corresponden a la realidad, porque la falta de mantenimiento y mala limpieza lo hacen desagradable para estar ahí; la entrada para llegar al hotel, está sin pavimentar, escondida y obscura en la noche; el precio fue en promoción, pero aún así está caro, no lo vale
Stayed 1 night in Jan 2025

6/10 Okay

Hector

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Es un hotel bonito por fuera y con una alberca bonita y nada más. Las habitaciones son super pequeñas, no estaba listo el sofá cama y está en pésimas condiciones por qué es súper incómodo además el piso del baño estaba sucio. Solo lo recomiendo si buscas algo económico.
Stayed 1 night in Jan 2025

2/10 Terrible

Andres

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No renten aquí. El lugar es un asco en todos los sentidos, muy descuidado, no tenían agua caliente, sin puertas en la regadera se moja todo el pasillo, la habitación tenía sabanas y fundas amarillas, debajo de las camas más suciedad que en una casa abandonada, si no ibamos a pedir toallas y limpieza no la hacen, la habitación llena de hormingas.
Stayed 4 nights in Jan 2025

4/10 Poor

Natalia Lilian

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Las habitaciones muy reducidas, el agua fria, no ponen botellas de agua en las habitaciones, no hay desayunos, abre tardisimo, falta mantenimiento, las puertas se atoran, el sofá cama en muy malas condiciones. Ojala pudieran mejorar, ya que si hay bastante competencia por la zona.
Stayed 4 nights in Jan 2025

8/10 Good

Laureano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean. Close I would stay here again
Stayed 2 nights in Jan 2025

10/10 Excellent

Maria Ines Perez

Liked: Cleanliness
Muy buena atención
Stayed 4 nights in Dec 2024

8/10 Good

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención La ubicación en el mapa y número de contacto no es correcta en la app de Expedia Pueden mejorar el servicio del restaurante
Stayed 1 night in Dec 2024

8/10 Good

Noe

Stayed 1 night in Dec 2024

6/10 Okay

Mariela

Disliked: Property conditions & facilities
Las habitaciones son super pequeñas, nos toco quedarnos sin agua a medio baño y no habia agua caliente. Hay pocas opciones para salir a comer
Stayed 2 nights in Dec 2024

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias a Dona y a Gaspar por todos los servicios que nos brindaron
Stayed 2 nights in Dec 2024

6/10 Okay

K.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

María José

Liked: Staff & service
Lo recomiendo si solo van de paso.
Stayed 3 nights in Dec 2024

8/10 Good

Lazaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Kevin Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo unico que paso, fue que jamas salio agua caliente para bañarse
Stayed 1 night in Oct 2024