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Tierra Maya Hotel Spa & Sanctuary

2.5 star property
Hotel with free parking, near Laguna Bacalar Ecological Park

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Tierra Maya Hotel Spa & Sanctuary

Outdoor pool, sun loungers
Point of interest
Interior
Deluxe Double Room, Multiple Beds, Non Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi
Bar (on property)

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Room service
  • 24/7 front desk
  • Parking included
  • Housekeeping
  • Air conditioning
The price is SAR 358
SAR 442 total
includes taxes & fees
24 Dec - 25 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room, Multiple Beds, Non Smoking

Deluxe Double Room, Multiple Beds, Non Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Double Room, Multiple Beds, Non Smoking

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Rainfall showerhead
Free bottled water
Espresso maker
Cable channels
Netflix
  • 25 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Queen Sofa Bed

Comfort Room

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Rainfall showerhead
Free bottled water
Espresso maker
Cable channels
Netflix
  • Sleeps 2
  • 1 King Bed

Double Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Free bottled water
Espresso maker
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

In-room safe, blackout drapes, iron/ironing board, free WiFi

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

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Pool

La Galuna Bacalar

Pool
Parking included
Free WiFi
Restaurant
9.0 out of 10, Wonderful, (170)
The price is SAR 430
SAR 530 total
includes taxes & fees
23 Dec - 24 Dec
La Galuna Bacalar

About the neighborhood

Map
Calle 26 MZ 9 LT 20 NO.116, Bacalar, QROO, 77930

What's nearby

  • Municipal Spa of Bacalar - 6 min walk - 0.5 km
  • Fort of San Felipe - 6 min walk - 0.5 km
  • Laguna Bacalar Ecological Park - 13 min walk - 1.1 km
  • Lake Bacalar - 14 min walk - 1.2 km
  • Cenote Cocalitos - 6 min drive - 4.8 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive

Restaurants

  • ‪Restaurant el Barril de Bacalar - ‬4 min walk
  • ‪I Scream Bar - ‬5 min walk
  • ‪Cafe Tito - ‬5 min walk
  • ‪Ajal - ‬2 min walk
  • ‪Taqueria el Trompo de K'los - ‬3 min walk

About this property

Tierra Maya Hotel Spa & Sanctuary

Hotel near Laguna Bacalar Ecological Park
Located close to Cenote Cocalitos, Tierra Maya Hotel Spa & Sanctuary provides a garden. Guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool with sun loungers
  • Free self parking
  • Smoke-free premises, tour/ticket assistance, and luggage storage
  • A 24-hour front desk
Room features
All guestrooms at Tierra Maya Hotel Spa & Sanctuary have thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes.
More amenities include:
  • Rainfall showers and free toiletries
  • 40-inch flat-screen TVs with Netflix, streaming services, and cable channels
  • Wardrobes/closets and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Room service available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool sun loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • No elevator (single level property)
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Cable channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Restaurant dining guide
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Tierra Maya Spa Sanctuary
Tierra Maya Spa Sanctuary Bacalar
Tierra Maya Hotel Spa Sanctuary
Tierra Maya Hotel Spa Sanctuary Bacalar
Tierra Maya Spa & Sanctuary
Tierra Maya Hotel Spa & Sanctuary Hotel
Tierra Maya Hotel Spa & Sanctuary Bacalar
Tierra Maya Hotel Spa & Sanctuary Hotel Bacalar

Frequently asked questions

Does Tierra Maya Hotel Spa & Sanctuary have a pool?

Yes, this property has an outdoor pool.

Is Tierra Maya Hotel Spa & Sanctuary pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Tierra Maya Hotel Spa & Sanctuary?

Self parking is free at this property.

What time is check-in at Tierra Maya Hotel Spa & Sanctuary?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Tierra Maya Hotel Spa & Sanctuary?

Check-out is at noon.

Where is Tierra Maya Hotel Spa & Sanctuary located?

Located in Bacalar Centro, this hotel is within a 15-minute walk of Laguna Bacalar Ecological Park and Lake Bacalar. Cenote Cocalitos and Palacio Municipal De Othon P. Blanco are also within 25 mi (40 km).

Tierra Maya Hotel Spa & Sanctuary Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 30 out of 46 reviews" "
Rating 8 - Good. 12 out of 46 reviews" "
Rating 6 - Okay. 3 out of 46 reviews" "
Rating 4 - Poor. 0 out of 46 reviews" "
Rating 2 - Terrible. 1 out of 46 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

V

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Tierra Maya Hotel - gorgeous decor and garden pool
Beautiful pool and gardens, gorgeous rooms with stunning white wash floors and concrete glaze flooring. Lovely room decor. Netflix. Extra bed in room for our family of 5 (2 adults & 3 children under 10). Also, amazing location to walk into town too! 5 minutes from the main plaza. it is next to a fabulous breakfast place (2 mins walk) - Ixchel Bacalar Downside - Coffee machine in room but no pods and poor WiFi connectivity.
Stayed 1 night in Aug 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Mariana

Stayed 2 nights in Apr 2024

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Nov 2023

10/10 Excellent

marie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel 2 blocks from the lake and Center. The garden and pool are serene. Breakfast was at a nearby restaurant where the options where plentiful and their coffee was excellent. Wifi was good.
Stayed 2 nights in May 2021

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They space it as very clean relaxing and decorated very tasteful. Staff very helpful .
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place , they also give you breakfast or dinner at a local restaurant 🙂 would stay again
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful. This place is close to the fowtown area only two/three blocks from the Lake.. Thanks Maria (receptionist) for everything, you made our stay unforgettable.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Beware of nice room pictures...
One of the new boutique hotels in the center of Bacalar. Good location 2 blocks from the Laguna and nice restaurants like the Playita, also 5 mn from the main city square However, the nice room pictures tend to give a false impression. The hotels is just a few rooms along a corridor, around a garden. The rooms themselves are nice and the pictures are accurate, so not misleading, but overall the hotel is nowhere near a luxury boutique hotel with spa. The rooms are directly on the street, so you get to hear cars passing by, so no Sanctuary here I paid around 100 USD for one night, for this price there are other places in Bacalar which are better value for money, especially if they have direct access to the laguna Also beware Google Maps indicates the hotel as being on Calle 16, whereas it is located on Calle 26
Stayed 1 night in Feb 2019

8/10 Good

Sophie

Traveled with group
Bien juste prévoir de l’anti moustique 😉
Stayed 1 night in Nov 2024

10/10 Excellent

Anabel Jose Moreno

Stayed 4 nights in Oct 2024

6/10 Okay

Jacob

Liked: Staff & service
Disliked: Cleanliness
Necesitan puertas con más seguridad
Stayed 1 night in Sep 2024

10/10 Excellent

Gaspar Virgilio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Jesus Elias

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena opción
Un buen hotel habitaciones cómodas y limpias. El wifi algo inestable. Excelente ubicación
Stayed 2 nights in Aug 2024

2/10 Terrible

MARIA TERESA MUJICA

Disliked: Staff & service
El hotel e instalaciones bien, pero el personal super groseros, preguntas algo y no te contestan o atienden de mañana manera, no lo recomiendo, aparte en mi reservación aparecía como departamentos y fue una sola habitación para 6 perdonado y te cobran al llegar una cuota que no recuerdo para que era pero teníamos que realizarla.
Stayed 3 nights in Aug 2024

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Jannet, CDMX

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Es una excelente opción para pasar un excelente momento con tus seres queridos, no tiene bar ni restaurante, lo cual complica todo, la alberca siempre templada y limpia, el personal muy amable.
Stayed 6 nights in Jul 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación y atención
Hubo disponibilidad a última hora y nos recibieron muy amablemente. La habitación está muy amplia , muy limpia y cómoda . Excelente funcionamiento del clima y en general está muy cómoda la habitación . Cerca de todo.
Stayed 1 night in Jul 2024

10/10 Excellent

Felipe

Stayed 2 nights in Jun 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Good location near centre
Nice small hotel and friendly service. Good location in the centre of Bacalar, walking distance to the lake, restaurants and shops. Everything was okay but I couldn’t help feeling that the hotel was overpriced for what it was. Room felt a little humid and bathroom definitely needs renovation. Bacalar can be pricey: we had just stayed in a beautiful new hotel in Tulum for half the price that we paid here. For 130 euros a night I think the bathroom needs to be more comfortable and room have a better lock.
Stayed 1 night in Feb 2024

8/10 Good

Areli

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Kimberly

Stayed 1 night in Nov 2023

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023