If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have elevators
No elevator (single level property)
Well-lit path to entrance
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)
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Smoke-free property
Room amenities
Bedroom
Air conditioning
Bed sheets
Blackout drapes/curtains
Bathroom
Free toiletries
Rainfall showerhead
Shower
Towels
Entertainment
40-inch flat-screen TV
Cable channels
Netflix
Streaming services
Food and drink
Espresso maker
Free bottled water
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Guidebooks/recommendations
Iron/ironing board (on request)
Restaurant dining guide
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
We should mention
This property does not have elevators
Property is also known as
Tierra Maya Spa Sanctuary
Tierra Maya Spa Sanctuary Bacalar
Tierra Maya Hotel Spa Sanctuary
Tierra Maya Hotel Spa Sanctuary Bacalar
Tierra Maya Spa & Sanctuary
Tierra Maya Hotel Spa & Sanctuary Hotel
Tierra Maya Hotel Spa & Sanctuary Bacalar
Tierra Maya Hotel Spa & Sanctuary Hotel Bacalar
Frequently asked questions
Does Tierra Maya Hotel Spa & Sanctuary have a pool?
Yes, this property has an outdoor pool.
Is Tierra Maya Hotel Spa & Sanctuary pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Tierra Maya Hotel Spa & Sanctuary?
Self parking is free at this property.
What time is check-in at Tierra Maya Hotel Spa & Sanctuary?
Check-in start time: 3:00 PM; Check-in end time: anytime.
What time is check-out at Tierra Maya Hotel Spa & Sanctuary?
Check-out is at noon.
Where is Tierra Maya Hotel Spa & Sanctuary located?
Located in Bacalar Centro, this hotel is within a 15-minute walk of Laguna Bacalar Ecological Park and Lake Bacalar. Cenote Cocalitos and Palacio Municipal De Othon P. Blanco are also within 25 mi (40 km).
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Tierra Maya Hotel Spa & Sanctuary Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Tierra Maya Hotel - gorgeous decor and garden pool
Beautiful pool and gardens, gorgeous rooms with stunning white wash floors and concrete glaze flooring. Lovely room decor. Netflix. Extra bed in room for our family of 5 (2 adults & 3 children under 10).
Also, amazing location to walk into town too! 5 minutes from the main plaza. it is next to a fabulous breakfast place (2 mins walk) - Ixchel Bacalar
Downside - Coffee machine in room but no pods and poor WiFi connectivity.
The room is old and dirty. Nothing to eat/drink, scary area. We didn’t sleep ALL night as there was a party right outside our window and the property did nothing about it. Party was until 7am!!!!!
Don’t dare going there it’s not for normal people
Nice small hotel and friendly service. Good location in the centre of Bacalar, walking distance to the lake, restaurants and shops. Everything was okay but I couldn’t help feeling that the hotel was overpriced for what it was. Room felt a little humid and bathroom definitely needs renovation. Bacalar can be pricey: we had just stayed in a beautiful new hotel in Tulum for half the price that we paid here. For 130 euros a night I think the bathroom needs to be more comfortable and room have a better lock.
Es un hotel bonito y esta cerca del centro, algo que no me gusto fue que le comente al chico de la recepcion es que el pasillo a mi habitación estaba muy oscuro y me dijo que asi era la temática dle lugar y al otro dia que el hotel estaba mas lleno todo estaba mas iluminado
Daniela Jazmin
Stayed 3 nights in Jan 2025
6/10 Okay
Aurelie
1 March 2025
Liked: Staff & service
Disliked: Property conditions & facilities
L'hôtel mériterait un rafraîchissement, mur fissuré, ou trace d'humidité, peinture qui cloque.
Hormis cela les chambres étaient confortable, emplacement proche du centre ville.
No hay servicio de Internet y lo ofrecen dentro del alquiler, no se puede ver la tele ni c9nectar ningún dispositivo.
Ni siquiera se puede usar el internet de los aparatos propios.
Muy mal!!! No resuelven.
Un buen hotel habitaciones cómodas y limpias. El wifi algo inestable. Excelente ubicación
Jesus Elias
Stayed 2 nights in Aug 2024
2/10 Terrible
MARIA TERESA MUJICA
13 August 2024
Disliked: Staff & service
El hotel e instalaciones bien, pero el personal super groseros, preguntas algo y no te contestan o atienden de mañana manera, no lo recomiendo, aparte en mi reservación aparecía como departamentos y fue una sola habitación para 6 perdonado y te cobran al llegar una cuota que no recuerdo para que era pero teníamos que realizarla.
Es una excelente opción para pasar un excelente momento con tus seres queridos, no tiene bar ni restaurante, lo cual complica todo, la alberca siempre templada y limpia, el personal muy amable.
Hubo disponibilidad a última hora y nos recibieron muy amablemente. La habitación está muy amplia , muy limpia y cómoda . Excelente funcionamiento del clima y en general está muy cómoda la habitación . Cerca de todo.