Free continental breakfast available daily 8:00 AM to 10:00 AM
Things to do
Outdoor pool
Family friendly
Outdoor pool
Conveniences
Guidebooks
Limited-hour front desk
Luggage storage
Safe at front desk
Guest services
Concierge services
Housekeeping (daily)
Tour and ticket assistance
Accessibility
No elevator
More
Mosquito nets
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Private bathroom
Shower
Towels provided
Entertainment
Flat-screen TV with digital channels
Food and drink
Minibar
Restaurant dining guides
More
Safe
Window screens
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: anytime
Check-out
Check-out before 11:00 AM
Special check-in instructions
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
Access methods
Front desk (limited hours)
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
We should mention
This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM
Property is also known as
AGAM Hotel Hotel
AGAM Hotel Bacalar
AGAM Hotel Hotel Bacalar
Frequently asked questions
Does AGAM Hotel have a pool?
Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.
Is AGAM Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at AGAM Hotel?
There is free parking nearby.
What time is check-in at AGAM Hotel?
Check-in start time: 2:00 PM; Check-in end time: anytime.
What time is check-out at AGAM Hotel?
Check-out is at 11:00 AM.
Where is AGAM Hotel located?
Located in Mario Villanueva Madrid, this hotel is within a 10-minute walk of Laguna Bacalar Ecological Park and Lake Bacalar. Canal de los Piratas and Fort of San Felipe are also within 15 minutes.
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AGAM Hotel Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 27 out of 43 reviews
10 - Excellent
27
Rating 8 - Good. 11 out of 43 reviews
8 - Good
11
Rating 6 - Okay. 3 out of 43 reviews
6 - Okay
3
Rating 4 - Poor. 2 out of 43 reviews
4 - Poor
2
Rating 2 - Terrible. 0 out of 43 reviews
2 - Terrible
0
9.2/10
Cleanliness
9.4/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
8/10 Good
Seth
7 February 2025
Liked: Cleanliness, staff & service, amenities
Wel loved the free bike rentals - lots of birds and plants - close to the downtown and beach. Lovely place to stay !
Good location, friendly staff and nice outdoor vibe. The rooms weren’t exactly as expected and the breakfast was always out of something each day but all in all a good stay
The staff is amazing ! Nestor, Amber and Adrian were super helpful and gave us the best experience. We felt so safe and taken care of. The room is cosy and has a lot of space.
Great hotel with lovely staff. They served delicious breakfast and coffee (it was included for us).
The pool area is clean and great.
Just a few minutes of walk from the center and from the lagoon.
Very clean and nice hotel. Properly different from most other hotels. It was nice to have a fridge in the room. Breakfast was sufficient but no yoghurt and just one cup of coffee.
What an absolute treat to stay at the Agam. The breakfast which was included was delicious. I opted for the avocado toast every morning which was so delicious, as well as the coffee and fruit, granola and yogurt. Nestor was brilliant as he was so helpful and friendly. The room was small but cozy and the pool and surrounding areas was lovely. Our stay was perfect! Do not hesitate to book this hotel. We loved it.
I had a great stay.
The receptionist gave us the greatest intro not only to the hotel, but for all of Bacalar.
What to know, where to go and other very valuable information.
The only thing we could have wished for, was maybe a 20cm wiider bed. But it's a very small objection.
And throughout the stay, the staff was more than accommodating.
I highly recommend this hotel.
Mikkel
Stayed 3 nights in Apr 2024
10/10 Excellent
Ben
12 June 2023
Liked: Cleanliness, staff & service
The room was clean, A/C kept room cool and comfortable, staff was alway cleaning to maintain property and pool sparking clean, every morning the staff woul great me with a smile, and ask how i slept.
I would definitely go back in my next visit to Bacalar. every
Un hotel muy comodo, tiene lo necesario. El staff muy amable y accesible.
Jorge F Diaz
Stayed 1 night in Feb 2025
4/10 Poor
Gloria luz
7 January 2025
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
El hotel está lindo, pero las habitaciones están muy pequeñas. La atención de las personas que están en recepción y en restaurante es muy mala, tienen mala actitud y tratan mejor a los extranjeros que a los nacionales. No volvería a quedarme ahí
Fue mi primera vez en Bacalar con mi pareja y nos encantó, el hotel está en una muy buena ubicacion, y la atención de maravilla. Definitivamente regresamos.