4/10 Poor
Carolyn
27 December 2022
Liked: Cleanliness
Disliked: Property conditions & facilities
The apartment was absolutely gorgeous with stunning views. The air conditioning unit was not working. We contacted the Princes Wharf team who said they would get someone to look at it. No one came despite asking a second time. It is a sunfilled apartment so the indoor temperature would have been at least 30 degrees as the outside was 27 degrees. It was over Xmas Eve and Christmas so I understand the lack of staff but it really was unacceptable. When I wrote to the Princes Wharf team after our stay, to let them know we would like some kind of compensation as our stay was very unpleasant due to this issue, they came back and told me they checked to Air Conditioning unit after our stay and it was working fine. My husband is an engineer who knows everything about this type of thing so I don't believe them for a second.
It was a Xmas treat as it has been a devastating year for us. Shame on the staff at Princes Wharf Apartments!