The manager is kind & reception/breakfast staff are very likeable & positive : a real asset to the hotel. Locations good, breakfast is plentiful and filling. I had WiFi issues/no WiFi for 2 days, however I was assured that this was not the fault of the hotel as it was a problem with the internet provider. When the WiFi did come back it was working great with no issues
I had a fall inside the hotel on arrival, in which my shoulder was hurt, this was partly because I had come in from strong sunlight outside & my eyes had not adjusted ,but also the reception area is dimly lit & darkish and I did not see the step
My room was ok, bed was just ok, had a fridge which was good, bathroom was average. Had water issues a few times, one time it did last the whole morning. Otherwise hot water for shower was good generally
I noticed a few cold looks/stares over breakfast, this I worked out was over coffee (it’s an expensive commodity in Egypt, I’ve since found out, which I did not know at the time) they provide Nescafé sachets which don’t amount to much, so I would need 4 sachets for a decent mug of coffee, & obviously if I’m having more than 1 cup, you can do the maths. I thought I’m a paying guest, so they should not watch or find this annoying as made me feel uncomfortable.
Had to stay extra beyond my original booking due to a mix up in my plans, they only offered me a €1.50 discount despite me not having WiFi for 2 whole days, that was not generous