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"Excellent place. Only little things is would benefit with just a bit more information in English, some of the experience and explanations are confusing but overall an amazing place to be"

"We were very grateful for patient & polite staff, helping us to make the most of our experience in the Kinosaki area. Our meals in the private dining room were delightful, with staff being very helpful to accommodate our personal needs. Overall, a wonderful experience. "

"We had a wonderful 2-night stay at kitanoya! The staffs were really friendly and helpful, services was top notch and the dinner was wonderful. "

"This is my third time staying at shogetsutei onsen and I love it. Highly recommend this onsen."

"Enjoyable place to stay. Spa was nice though it was closed the hour before check out, so it was not super convenient. We couldn’t get double beds in the room, which was not ideal for a honeymoon. Still had a good time. "

"We stayed one night as a quick visit. The hotel is located at the end of the onsen strip. It's a older hotel. Lights are dimmer than the ones in the cities. We like that we get futons and sleep on the floor. Front desk staff speaks limited English, but they try their best to answer our questions. They will use a translator to help us understand if we have questions. They also loan out yukata for us to wear and we can onsen hop to other hotel onsen at no additional charge. We get a tour to our room from the hotel staff. Breakfast was absolutely fantastic, but you will need to reserve to get a spot. A lot of shops closed by 8 pm so book dinner at the hotel if it's available. We didn't stay long enough to enjoy the onsen at other hotels so will definitely return to try other onsens next trip. The shower room was super clean for an older hotel. Looks brand new!"

"This is located right smack in the middle of all you need to see in town. I love this place."

"The property is at a very convenient location where we can easily walk to the department store and super market across the street. The condition of the hotel is very new, and they provide a microwave and free tea and coffee at the community area for everyone to use."

"We really enjoyed our stay at this hotel. The hotel personnel was more than helpful. We had a minor medical situation and they went out of their way to help us find medical attention. This was more complicated because many clinics were closed due to a holiday but they made many phone calls and found a solution for us. We are very grateful for their diligence. The hotel itself is very new and the decor is quite modern. Everything was clean and in perfect condition."