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"Payment was commensurate to the room i got. TARI the receptionist was very helpful and accommodating. Location is walking distance to the entrance and along the way are shops for religious articles and restaurants. Safe to walk as the street to the hotel is frequented with people who are also on pilgrimage. "

"The manager whilst seemingly polite was inattentive and did not check the room booked was available. Offered alternative room that was not suitable but we had no choice but to take it. I was offered a refund but it was not forthcoming and still hasn’t been received. "

"Perfect place to stay in Lourdes. "

"Small flat useful for only sleeping, it's a shame that you need to clean it or they charge you a ridiculously expensive cleaning fee (50 euros)"

"Great location and helpful staff. Could be a little more information given to English speaking customers but all in all we had a good trip with no bother. "

"We booked this very expensive over rated appartement hôtel for our 4 nights stay as a family. They only provided 2 bath sheets even though there was 4 of us, I asked for more and was told it would be 6 euros per towel. I could buy towels for that prices and keep them! The bathroom had a terrible sewage smell that wouldn’t go away. Glad we only went back to sleep. Kids refused to use it and brushed their teeth in the kitchen. That flat should have never been rented out. Will never stay there...

"Isolation phonique inexistante, vous entendez la conversation des voisins. Appartement sale, pas de produits d'entretien, juste un balaie usé et un lave-pont tres sale. Lit inconfortable."

"Réservation de 3 nuits avec le programme de fidélité Hôtel.com.. problème à l’arrivée, la personne de l’accueil trouve une confirmation avec Expédia. Elle ne fait aucun effort pour comprendre et trouver une solution ! Heureusement hôtel.com dispose d’un chat en ligne qui ont finit par appeler l’hôtel pour expliquer comment il fallait faire.. accueil pas très aimable et pas d’indication sur l’état des lieux à l’arrivée ! Pas de bonjour non plus lors des passages par l’accueil. Sinon studio sympa...