2/10 Terrible
Francisco
Traveled with partner
7 November 2024
Disliked: Staff & service
A place of hell in Lourdes. We booked this hotel due to AC but they switched it off. Manager called at night just to scold me saying that I called every second fr AC. She said AC is on for heating in winter. But AC is totally off, no heat air coming out. Room got separate toilet (like prison) and shower. Receptionist male always say ‘no’. We asked for room change but he said hotel is full. Such a lier. You can still book at expedia on that day with Expedia. Better go to b&b without AC would be cheaper. They are taking advantage of pilgrims flocking there and ripping us off. Notra Dame will surely punish Roissy. Housekeeper throw my paper bag (got frustrated but forgave as she is very kind and good) and after that incident, we noticed AC was usually on.
Francisco
Stayed 2 nights in Oct 2024