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Tru By Hilton Albany Crossgates Mall

2.5 star property
Pet-friendly hotel with free breakfast connected to a shopping center in Albany

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Photo gallery for Tru By Hilton Albany Crossgates Mall

Lobby
Premium bedding, blackout drapes, iron/ironing board
Lobby
Business center
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Breakfast included
  • Laundry
  • Gym
  • Air conditioning
The current price is SAR 475
SAR 544 total
includes taxes & fees
6 Apr - 7 Apr

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 1 King Bed

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Hair dryer
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Hair dryer
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Hair dryer
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Hair dryer
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Hair dryer
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Hair dryer
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
1651 Western Avenue, Albany, NY, 12203

What's nearby

  • Crossgates Mall - 5 min walk - 0.4 km
  • University at Albany - 3 min drive - 2.3 km
  • Colonie Center Mall - 5 min drive - 5.5 km
  • Albany Medical Center - 10 min drive - 8.1 km
  • MVP Arena - 12 min drive - 9.5 km

Getting around

  • Albany International Airport Station - 9 min drive
  • Albany Intl. Airport (ALB) - 9 min drive

Restaurants

  • ‪The Standard Restaurant and Lounge - ‬6 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Dave & Buster's - ‬7 min walk
  • ‪McDonald's - ‬1 min drive
  • ‪Cinnabon - ‬6 min walk

About this property

Tru By Hilton Albany Crossgates Mall

Hotel near Crossgates Mall
You can look forward to a free breakfast buffet, a free manager's reception, and dry cleaning/laundry services at Tru By Hilton Albany Crossgates Mall. Free in-room WiFi is available to all guests, along with a fireplace in the lobby and a gym.
Other perks include:
  • An indoor pool
  • Free self parking
  • Express check-out, outdoor furniture, and meeting rooms
  • A computer station, a billiards/pool table, and a banquet hall
  • Guest reviews give top marks for the helpful staff
Room features
All 96 rooms boast comforts such as premium bedding and air conditioning, as well as perks like free WiFi.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • Smart TVs with premium channels
  • Microwaves, free infant beds, and heating

Languages

English

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Free reception (select days)
  • Coffee/tea in common area(s)

Things to do

  • Billiards/pool table
  • Fitness center
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 42
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Shared microwave
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Digital channels
  • Premium channels
  • Smart TV

Food and drink

  • Microwave

More

  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 150 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 11:00 PM
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Albany Crossgates Mall Hotel
Tru Hilton Crossgates Mall Hotel
Tru Hilton Albany Crossgates Mall
Tru Hilton Crossgates Mall
Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany

Frequently asked questions

Does Tru By Hilton Albany Crossgates Mall have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–11:00 PM.

Is Tru By Hilton Albany Crossgates Mall pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total). There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Tru By Hilton Albany Crossgates Mall?

Self parking is free at this property.

What time is check-in at Tru By Hilton Albany Crossgates Mall?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Tru By Hilton Albany Crossgates Mall?

Check-out is at noon.

Where is Tru By Hilton Albany Crossgates Mall located?

Situated near the airport, this hotel is 0.2 mi (0.4 km) from Crossgates Mall and 2.4 mi (3.9 km) from University at Albany. SEFCU Arena and Albany NanoTech Complex are also within 2 mi (3 km).

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Tru By Hilton Albany Crossgates Mall Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 551 out of 1000 reviews
Rating 8 - Good. 257 out of 1000 reviews
Rating 6 - Okay. 97 out of 1000 reviews
Rating 4 - Poor. 50 out of 1000 reviews
Rating 2 - Terrible. 45 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Salih

Liked: Cleanliness, staff & service, amenities
Great place to stay
Stayed 1 night in Mar 2025

10/10 Excellent

ROBBIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Mar 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay here again
Stayed 1 night in Jan 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here because it is next to the Crossgates mall. The hotel staff are very friendly. The hotel is nice and clean and the free breakfast is a bonus and we love the free coffee in the lobby
Stayed 3 nights in Feb 2025

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Would stay again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are pet friendly what make my
Stayed 1 night in Mar 2025

8/10 Good

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay . The staff is very friendly , mall is a 5’min walk away
Stayed 3 nights in Jan 2025

10/10 Excellent

Nancy

Liked: Amenities
Clean quiet place… staff is excellent!
Stayed 1 night in Dec 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both Kira and Emily were warm, friendly and accommodating! Great stay again.
Stayed 1 night in Jan 2025

10/10 Excellent

Valarie

Liked: Cleanliness, staff & service, property conditions & facilities
Just what we were looking for.
Stayed 1 night in Jan 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay thank you
Stayed 1 night in Jan 2025

10/10 Excellent

Jereme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 2 nights in Nov 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Feb 2025

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to everything
Stayed 2 nights in Jan 2025

8/10 Good

Roland

Liked: Cleanliness, amenities, property conditions & facilities
Good location for the mall and a stop overnight when you are traveling, located close to the highway
Stayed 1 night in Dec 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a cordial staff and great facilities.
Stayed 2 nights in Nov 2024

10/10 Excellent

Aneicea

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in Jan 2025

6/10 Okay

ARTURO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the residents slamming doors so late at night the experience was okay
Stayed 1 night in Feb 2025

8/10 Good

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, loved the free breakfast
Stayed 2 nights in Nov 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming for families and their pets. The facilities are new and clean. Staff were very friendly. The breakfast options are great and its fun to have the pool table, games and a good gym to use.
Stayed 4 nights in Dec 2024

8/10 Good

DARIO

Liked: Amenities, property conditions & facilities
Great location. Clean room and spacious. Expected more from breakfast given the price per night.
Stayed 1 night in Sep 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again!
Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just needs a big Tru sign so easier to find where you are at. Other than that, a nice hotel for a very good price.
Stayed 1 night in Jan 2025

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 1 night in Nov 2024