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"Staff are super friendly and professional. They always go out of their way to satisfy their customers. I would definitely recommend this hotel to my friends and family. "

"Amazing place, staff were brilliant and full of character. Attention to detail such as topping up the logs when needed. Eves cottage is beautiful"

"Lovely historic hotel. All staff were extremely welcoming. Food was excellent and good breakfast options."

"Stayed for two nights as was attending a family funeral. The staff were excellent and very helpful. The bed was comfortable and the room and toilet were clean. Hotel was warm throughout, breakfast was very good and the bar prices were very reasonable. "

"Set in a beautiful village, staff very helpful and friendly. Food amazing enjoyed our stay and will be returning. Also slept well in a comfortable bed"

"Lovely food on site. Amazing views ,ideally.place for river walk or shops. Feels like a lovely step back in time - Still have keys for the doors. Quaint but with all the facilities needed for a very relaxing break."

"We had a wonderful welcome and lovely meal in the evening. We cannot fault how the Pilgrim hotel looked after us- thank you all of you. "

"The room I stayed in in this beautiful building was possibly one of the most beautiful I have ever stayed in. However when it came to the service of the staff there was a lot left to be desired... and this was in no means the fault of the staff of which there were only two... to run the bar and service the needs of the guests. I did feel that it was odd that every time I called the hotel before arriving that there was never anyone manning the phone, but regardless we were not put off. If I was to visit again, I would want to know that I wouldn't have to wait at an empty bar for 12 minutes before being served (I know the 2 staff, one of which was a trainee) were busy with the dining but at £270 a night, that isn't good enough and not my problem... I don't wish to seem petty but lots of other short comings occurred like being first into the dining hall and one of last to have our order taken, waiting until the end of our starter before our drinks arrived and taking far too long to reseat us when my wife couldn't read the menu because of the dim light. I get that there was only two staff and there were 10 couples in the dining room but this is a failing from a managerial point of view which I definitely didn't expect from such a seemingly highbrow establishment. "

"Great hotel with the most comfortable beds!!! Booked for all my staff for our rehearsals staff really looked after us"