Impeccable guest service is integral to every 5-star hotel in Santa Filomena. From the minute you step through the door, staff attend to your every need, whether recommending activities or providing a nightly turn-down service. In addition, hotels must offer top-rate amenities to be eligible for a 5-star rating. These can include deluxe baths, a wellness center, pools, gourmet kitchens and knowledgeable concierge.