In Belen, a hotel must provide a specific number of upscale features to earn a 5-star rating. These may include gourmet restaurants, on-site gyms, saunas and spas, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their extraordinary service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may even offer extra touches such as welcome gifts.