Find 4 Star Hotels in Serowe from SAR 152

"Our check in was horrible. We booked the executive room a month before but when we got to the place we were told that the executive rooms are fully booked we will have to settle for standard room. Firstly, we booked executive room because of a reason, now we had to settle for a small bed horrible shower and not to mention that the standard room was not that clean. However, we were moved to the executive room the day after. When we asked about the refund for Friday night, they came up with...

"The two rooms we booked were fine. However, we completed the booking on "hotels.com" and reserved one room with 2 twin beds, which we learned the hotel did not offer. It took us over 30 minutes to check-in, because the reception desk clerk was not able to verify that I prepaid the room. Also, the hotel offers two buildings on the property, and the restaurant and bar are located in separate buildings, which made dining and drinking difficult, and this arrangement should be improved. I was...

"Le point positif est que le logement n'est pas cher. Par contre, la qualité va avec. La chambre était OK mais pas la salle de bain : le lavabo était rempli de poussière, la douche s'évacuait très lentement et la chasse fuyait... Ils avaient proposé de nous préparer un diner mais une fois sur place, on a appris qu'ils n'avaient rien prévu Par contre, le petit déjeuner était très bien"

"We arrived to find the establishment in total disrepair and deserted. We found a phone number on a black board to call and were informed that despite our confirmed and paid booking, the shalets were not in operation. We were forced to leave and find alternative accommodation. Do not book for this establishment until it is confirmed revamped and properly managed."