Find 4 Star Hotels in Douera from SAR 236

"I sent 2 emails and called the hotel once to arrange a pick up at the airport. I was not picked up and at 1:30 AM got ripped off by the only taxi at the airport. If one is English speaking only, this hotel is not for you. English is poorly spoken and poorly understood. We ate lunch at their restaurant, being the only ones there. It took 55 minutes for my wife to get a bowl of soup. Menu selection was poor. We had no hot water for our first shower. We had only one bath towel for 2 people. To...

"nice and professional staff and management "

"The service was good "

"I’m really surprised that this is a 4 stars hotel, it needs a lot of improvement, also the stuff needs a training. I waited 2 hours to do the check in, the first room was depressing I asked to change it, after a long negotiation they gave me another one, I went to their restaurant on the beach to have a drink and chill while they prepared the room, the service there was even worse, I waited 30 minutes for just a lemon juice and it was so bad, then I asked for an orange juice, when I complained...

"An older property that's well maintained, the El Aurassi has unparalleled views of the harbor and city. Staff are attentive, multi-lingual and food is good. Room was comfortable and clean. Staff stopped by throughout the day to refresh supplies. Shower is an inconvenient setup that allows water to pool on floor. Would definitely stay longer next time."

"I liked the breakfast. The staff was ok. The bathroom was not very clean, the towels were very old and not clean, There was a lot of noise coming from the neighbor rooms. The paint of the wall started wearing."

"Despite service in the restaurant is excellent and the rest of the staff in the hotel are very good. Unfortunately the manners and overall attitud of the reception staff at a recent check in and check out... very noon welcoming language, rude and obnoxious behaviour. Our suggestion... lots and lots of training!!!"

"Très bon appartement "

"It was sold to me as a 4 stars hotels but it is not even a 1 star hotel and I know how 4 stars hotel look like because I stayed in el=Biar hotel for only one night and moved to Holiday Inn a 4 stars hotels. El Biar has not central AC, showers without shower curtains. It was sold to me with 24 hours airport shuttle; this is false. I have used Expedia and Orbitz for over 20 years; I will never used it again and will make sure that my family and friends do the same so that our families vacations...

"Great hotel Clean quiet Good service Near everything Restaurant transportation Thank you "