Find 4 Star Hotels in Castroreale Terme from SAR 183

"I tried to reached to them a week before my travel to get some information about the transport options to the hotel nobody responded i was already heading towards the hotel when i received an email in italian with useless information. On the day of arrival at reception they told me most of the facilities are closed including the restaurant none of this was mentioned while i made the bookings. The lady at the reception on 23rd around 13:30 while speaking to me in between exchanged words in her language with her staff member and both laughed and passed weird expressions which is very unprofessional and insulting to do to your guests. We went into the room noticed even the basic things are not in the room for a 4 star hotel. Only 2 water bottles in the fridge no kettle no tea bags no iron, Broken cupboards, Ants in the balcony, broken hair dryer, noisy Bed We asked them for extra towels 3 times finally had to get down and ask for 4 time.The AC was blowing air not cooling the room due to this my 1 year old got unwell and had temperature. I requested to make the AC work nothing changed. We went to speak at the reception and when we mentioned our baby is unwell they laughed at us at this moment we realised its a very unsafe place to stay.extremely rude and unprofessional staff worst hotel experience of my life.I had to leave the hotel and make another booking at a different place."

"Beautiful location overlooking the Tyrrhenian coast. The hotel staff are very friendly and accomodating. We thoroughly enjoyed our stay."

"amazing stay, perfect location & staff very helpful. Falling asleep & waking up to the sound of the sea with amazing sunrises - would recommend this wonderful hotel to anyone. "

"It was very pleasnt stay. The staff was very friendly and helpful. The hotel offers a shuttle which was very helpuful to go into the town. The pools are very clen. Acess to seaside from the hotel was great idea which allows swimming or walking by the beach."

"Great breakfast."

"We booked a stay in the junior suite (with jacuzzi), planning to stay in Milazzo for only two nights. But we loved the easy access to a clean beach, the super comfy canopy bed, the well functioning AC, the pleasant staff and good breakfast mix of sweet and savory (tilting in typical Italian fashion to the sweet). On the second day, we realized just how relaxed we felt at this hotel, so we decided to stay an extra two nights! It was well worth it. I came back from Italy feeling totally relaxed and restored."

"Unable to stay at this place. It did not like a hotel. It looked like a haunted house. Empty, dirty, and no staff. It is surprising that Expedia has this on the list of hotels to stay in. No air condition for the past 3 years and we found out about it when we got there. The whole building has no a.c. "

"Very poor experience very dated hotel no customer service whatsoever breakfast was very basic indeed "