2/10 Terrible
Andrea I.
2 June 2024
Liked: Cleanliness
Do Not Book-- Key Transfer Process is Not Secure!
This property is one apartment in a building containing other short-term as well as long-term residents.
I rented this property for myself and my partner for a few days. Perks are on-site parking and convenient public transportation to Zurich city center.
Directions to on-site parking were difficult to follow, and we encountered an issue when the garage door didn't open automatically. Through the process of reporting the garage door issue, I learned that the phone number listed on Vrbo for this unit is not able to receive calls or texts from my phone.The hosts did not assist us with the issue, they insisted on me sending a video to describe the issue. With limited time in Zurich I chose to not send a video.
A larger issue emerged after we checked out. The check-in process involves opening a lockbox inside a mailbox to retrieve physical keys. When I checked us in, the lockbox from which I extracted the keys was loose inside (in other words, not secured to the inside of) the mailbox.
We returned the keys to the lockbox and yet I am being charged as if I had lost them.
When we checked out, my partner returned the keys to the lockbox inside the designated mailbox, and scrambled the code behind him. I later received a call and email from the host saying that their housekeeping team cannot locate the keys to the apartment. In the ensuing week I have messaged back and forth with the host team asking questions, but sadly no news on how the keys apparently disappeared.
Andrea I.
Stayed 2 nights in May 2024