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"The staff were very helpful, respectful, friendly and detail attentive. They were always providing the first rate service - just everyone! I am very much impressed by their eager to meet the needs of the guests. I’d like to mention Nilo in particular. When we were checking out, there was a small issue. He was so patient and helpful. He went extra ways to help, always smiling! The facility is a bit old, with places showing some wear and tear (for example, the carpets may not be the cleanest). But the location of the hotel is superb and the price is reasonable for a five-star hotel. "

"The hotel was extremely flexible allowing early check-in and late check-out for a little extra costs. Perhaps, the best location in Shanghai with nice views on the city, river, etc. with cosy, superb rooms and service. Only the breakfast was a bit too crowded for a 5 star hotel."

"I stay at grand Hyatt every time in Shanghai. Immaculate room with wonderful view. "

"It was a great stay for families. Very close proximity to people square and different malls. Very clean and well maintained. My family had a really great stay here and would love to stay at this hotel again. Thank you."

"Very clean and staff are friendly. "

"Nice stay"

"Beautiful hotel. "

"One of my best stays in a hotel ! Recommend this location to any travellers visiting Shanghai! "

"Great "