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Hotel Metropol & Spa

4.0 star property
Family-friendly hotel with a full-service spa and free breakfast

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Photo gallery for Hotel Metropol & Spa

Indoor pool, sun loungers
Exterior
Indoor pool, sun loungers
Minibar, in-room safe, desk, free WiFi
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
The current price is SAR 1,971
SAR 2,079 total
includes taxes & fees
24 Feb - 25 Feb

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Double Room Single Use, Mountain View (Matterhorn)

Minibar, in-room safe, desk, free WiFi

Superior Double Room Single Use, Mountain View (Matterhorn)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Shower/tub combination
Bathrobes
  • 25 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, desk, free WiFi

Standard Double Room

Highlights

Balcony
Heating
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Shower/tub combination
Bathrobes
  • 19 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Economy Twin Room

Minibar, in-room safe, desk, free WiFi

Economy Twin Room

Highlights

Heating
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Shower/tub combination
Bathrobes
Hair dryer
  • 19 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Double Room, Mountain View (Matterhorn)

Minibar, in-room safe, desk, free WiFi

Superior Double Room, Mountain View (Matterhorn)

Highlights

Balcony
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Sofa bed
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Mountain View (Matterhorn)

Minibar, in-room safe, desk, free WiFi

Junior Suite, Mountain View (Matterhorn)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Shower/tub combination
Bathrobes
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Economy Suite, 1 Queen Bed

Minibar, in-room safe, desk, free WiFi

Economy Suite, 1 Queen Bed

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Shower/tub combination
Bathrobes
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Single Room

Standard Single Room | Minibar, in-room safe, desk, free WiFi

Standard Single Room

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Shower/tub combination
Bathrobes
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Map
Matterstrasse 9, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Zermatt - Furi - 4 min walk
  • Zermatt Visitor Center - 6 min walk
  • Zermatt-Furi Gondola - 13 min walk
  • Sunnegga Ski Resort - 20 min drive

Getting around

  • Zermatt Gornergratbahn Station - 6 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬4 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬4 min walk
  • ‪Le Petit Royal - ‬5 min walk
  • ‪Walliserkanne Zermatt - ‬5 min walk
  • ‪Zermatt Kaffee Rösterei & Kitchen - ‬2 min walk

About this property

Hotel Metropol & Spa

Upscale family-friendly hotel near Zermatt-Matterhorn Ski Paradise
You can look forward to a free breakfast buffet, a terrace, and a garden at Hotel Metropol & Spa. Treat yourself to a sports massage at METROPOL SPA, the onsite spa. The on-site local cuisine restaurant, Mountain View, offers breakfast and dinner. Free in-room WiFi is available to all guests, along with a playground and a library.
Other perks include:
  • An indoor pool with sun loungers
  • Free train station pick-up, babysitting (surcharge), and an elevator
  • A computer station, smoke-free premises, and free newspapers
  • Massage treatment rooms, laundry services, and a front-desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Hotel Metropol & Spa offer comforts such as pillow menus and bathrobes, in addition to amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • LCD TVs with cable channels
  • Refrigerators, heating, and daily housekeeping

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free train station pick-up shuttle
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Mountain View

Things to do

  • Fitness center
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Playground
  • Refrigerator

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski storage
  • Turndown service

Business services

  • Computer station

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • Massage - sports
  • Massage/treatment rooms
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • LCD TV

Food and drink

  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 10:00 PM

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 120.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CHF 120.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 10 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision
Children under 10 years old are not allowed in the spa without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Metropol Zermatt
Metropol Zermatt
Metropol Hotel Zermatt
Hotel Metropol & Spa Hotel
Hotel Metropol & Spa Zermatt
Hotel Metropol & Spa Hotel Zermatt

Frequently asked questions

Does Hotel Metropol & Spa have a pool?

Yes, this property has an indoor pool.

Is Hotel Metropol & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Metropol & Spa?

Hotel Metropol & Spa doesn't offer parking.

What time is check-in at Hotel Metropol & Spa?

Check-in start time: 1:00 PM; Check-in end time: 10:00 PM.

What time is check-out at Hotel Metropol & Spa?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Hotel Metropol & Spa located?

This family-friendly Zermatt hotel is steps from Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular. Zermatt - Furi and Furi Ski Area are also within 5 minutes. Zermatt Gornergratbahn Station is 6 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 6 minutes.

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Hotel Metropol & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 134 out of 180 reviews
Rating 8 - Good. 40 out of 180 reviews
Rating 6 - Okay. 3 out of 180 reviews
Rating 4 - Poor. 2 out of 180 reviews
Rating 2 - Terrible. 1 out of 180 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Qing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very good food, great location.
Stayed 4 nights in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was exactly what we wanted. Fantastic views and superb service by all! Breakfast was delicious and very pleasant.
Stayed 3 nights in Sep 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with wonderful staff.
Stayed 3 nights in Jun 2024

8/10 Good

Eleazar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 3 nights in Oct 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied with my 3 night stay at the Metropol in late September. I had a single room which was a good size and had nicely renovated bathroom and a view of the river (and the Matterhorn, if I popped my head out and looked to the right). Room was very functional (including mini espresso machine) and kept very clean by housekeeping. Great location - I easily walked everywhere I wanted to go. Fantastic breakfast. Staff was pleasant and helpful. SPA and pool area was icing on the cake. Will definately stay here again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very warm and friendly, even gave me some cheese to take with me when I left! Generous breakfast. Best of all - an empty pool with a view of the Matterhorn, jacuzzi, steam room, and sauna - all impeccably clean. Room very reasonably priced for a single traveller- first time I have had a single trundle bed so as not to waste room size-very practical. Everything I needed.
Stayed 2 nights in Oct 2024

10/10 Excellent

jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded expectations
Stayed 1 night in Aug 2024

10/10 Excellent

EDWIN KEE CHEONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, the views, the staff, the location, everything is perfect
Stayed 2 nights in Sep 2023

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean, great location for ski lifts Fantastic staff
Stayed 5 nights in Feb 2023

10/10 Excellent

Aelee

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind hotel staffs, clean room, great facilities and family & kids friendly hotel! Thanks a lot for wonderful vacation!
Stayed 5 nights in Aug 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly!
Stayed 2 nights in Sep 2022

10/10 Excellent

Souroosh

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at Metropole. Friendly staff and clean. we recommend this hotel.
Stayed 2 nights in Jun 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with friendly staff.
We loved this hotel. The staff were very friendly and remembered who you were. The facilities were excellent and we used the pool and spa every day. The views were simply stunning from our balcony and from the pool area. Breakfast was very good, plenty of options, including some freshly cooked to order options. We were even gifted some local cheese when we left. I would stay here again in a heartbeat and recommend it to anyone looking for a lovely hotel in Zermatt.
Stayed 6 nights in Jul 2024

10/10 Excellent

Arut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and customer service
Stayed 3 nights in Jan 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was especially friendly and helpful.
Stayed 2 nights in Jul 2022

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel! Everyone was extremely friendly and the rooms were very clean. This is a great centralized location. When we come back, we will absolutely be staying here again!

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff. Amazing views.
Stayed 3 nights in Jul 2022

10/10 Excellent

David

Liked: Amenities
The room was clean, spacious and our view of the Matterhorn was like out of a storybook. Absolutely loved the pool and hot tub, which we used every day!
Stayed 3 nights in Sep 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 3 nights here in October and really enjoyed our stay. The room was very comfortable and spacious, the breakfast was great with an excellent variety of hot and cold food, and the hotel was in a good location within walking distance to everything. But most importantly, the staff were fantastic! You felt as though you were staying with family. Would highly recommend and definately stay here again!
Stayed 3 nights in Oct 2023

10/10 Excellent

Edwin Kee Cheong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has an impeccable view of the matterhorn from the room balcony. Large rooms and cozy room. What more can one ask for? The pool and spa is also a definite plus. Breakfast was good, staff were friendly.
Stayed 2 nights in Oct 2022

10/10 Excellent

Mr. Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend this older style Hotel. It appears to be family owned and run.. The staff were always helpful. Free transfers from train station. Excellent indoor pool, hot tub, sauna.. Very close to train and restaurants.. Views of the Matterhorn..
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Choice!
Outstanding service from friendly staff (Thanks, Stephanie!) - including train station pickup. Breakfast had a good selection of food & drinks. Room was clean and had amenities expected. Our balcony view was amazing, perfect line of sight for the Matterhorn - and early mornings it was bright & clear. Location was convenient to main street but quiet. We would definitely stay here again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Dan-Henrik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliest staff I have ever come across in a hotel. All of them really cared and helped with everything, including taking the luggage to the room and skiroom. Small things like asking about the skiing when passing by the reception and so on.
Stayed 4 nights in Jan 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
I rarely take the time to write reviews, but I’d be remiss to not comment on my stay. Is it the most modern hotel? No. It is modest and a bit outdated but it is very clean and the staff is exceptionally friendly. We spent most of our time hiking, shopping, and dining, so for the purposes of having a clean, safe place to lay your head, it was perfect. Reasonably priced for the area. Walkable to everywhere. Rush of the river lulls you to sleep each nite. My only complaint is that the room got quite warm at times (I was there in July - no AC). Keeping the windows open at night worked fine, but if you had a light on, expect a few moths to find their way in. I would absolutely stay here again.
Stayed 5 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous pool, friendly staff, great location
Charming hotel with the friendliest staff in an unbeatable location next to the river and a 3 minute walk from the entrance to the Sunnegga funicular. Surprisingly beautiful pool & hot tub with Matterhorn view. Got a single room on same floor as the pool, so it was not the quietest but it was more spacious than I expected. In all, great value for money by Zermatt standards.
Stayed 5 nights in Feb 2023