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Hotel Alpina

2.0 star property
Hotel in Zermatt, steps from Matterhorn Museum

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Alpina

Exterior
Interior
Lobby sitting area
In-room safe, desk, cribs/infant beds, free WiFi
Garden

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Pet friendly
  • Free WiFi
The price is SAR 536
SAR 589 total
includes taxes & fees
20 Jan - 21 Jan

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Standard Double Room

Highlights

Heating
TV
Private bathroom
Desk
In-room safe
Daily housekeeping
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Triple Room

Triple Room | In-room safe, desk, cribs/infant beds, free WiFi

Triple Room

Highlights

Heating
TV
Private bathroom
Desk
In-room safe
Daily housekeeping
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Bed

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, cribs/infant beds, free WiFi

Standard Single Room

Highlights

Heating
TV
Private bathroom
Desk
In-room safe
Daily housekeeping
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Double Room

Highlights

Heating
TV
Private bathroom
Desk
In-room safe
Daily housekeeping
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Single Room with Shared Bathroom

Single Room with Shared Bathroom | In-room safe, desk, cribs/infant beds, free WiFi

Single Room with Shared Bathroom

Highlights

Heating
TV
Desk
In-room safe
Daily housekeeping
  • Sleeps 1
  • 1 Twin Bed

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Front of property

Hotel Bahnhof

Free WiFi
Housekeeping
9.0 out of 10, Wonderful, (319)
The price is SAR 615
SAR 638 total
includes taxes & fees
19 Jan - 20 Jan
Hotel Bahnhof

About the neighborhood

Map
5 Englischer Viertel, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Matterhorn Museum - 2 min walk
  • Zermatt–Sunnegga Funicular - 6 min walk
  • Zermatt-Furi Gondola - 11 min walk
  • Sunnegga Ski Resort - 20 min drive

Getting around

  • Zermatt Gornergratbahn Station - 7 min walk

Restaurants

  • ‪Brown Cow - pub - ‬3 min walk
  • ‪Old Zermatt - ‬3 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬4 min walk
  • ‪Stefanie's Creperie - ‬3 min walk
  • ‪Zermatt Kaffee Rösterei & Kitchen - ‬2 min walk

About this property

Hotel Alpina

Hotel near Matterhorn Museum
Located close to Forest Fun Park, Hotel Alpina provides a terrace, a garden, and a hair salon. Active travelers can enjoy sledding, hiking/biking, and ice skating at this hotel. Free in-room WiFi is available to all guests, along with a library and an outdoor entertainment area.
Additional perks include:
  • Buffet breakfast (surcharge), a front-desk safe, and outdoor furniture
  • Smoke-free premises, luggage storage, and free newspapers
  • Tour/ticket assistance
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel Alpina have comforts such as free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Tubs or showers and soap
  • Cribs/infant beds, heating, and daily housekeeping

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: CHF 25 for adults and CHF 25 for children

Things to do

  • Hiking/biking trails
  • Ice skating
  • Mountain biking
  • Rock climbing
  • Sledding

Family friendly

  • Cribs/infant beds (surcharge)

Conveniences

  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Hair salon
  • Luggage storage
  • Ski storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • This property does not have elevators

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Cribs/infant beds (surcharge)
  • Heating

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 66-cm TV

More

  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
This property is in a car-free zone and can be reached only by train or taxi.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 25.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for CHF 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 25 for adults and CHF 25 for children
  • Pet fee: CHF 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Air conditioning is not provided
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Hotel Alpina Hotel
Hotel Alpina Zermatt
Hotel Alpina Hotel Zermatt

Frequently asked questions

Is Hotel Alpina pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 25.00 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Alpina?

This property doesn't offer parking.

What time is check-in at Hotel Alpina?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Alpina?

Check-out is at 11:00 AM.

Where is Hotel Alpina located?

Situated in the mountains, this hotel is within a 15-minute walk of Matterhorn Museum and Forest Fun Park. Zermatt Gornergratbahn Station is 7 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 7 minutes.

Hotel Alpina Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 164 out of 307 reviews" "
Rating 8 - Good. 92 out of 307 reviews" "
Rating 6 - Okay. 30 out of 307 reviews" "
Rating 4 - Poor. 10 out of 307 reviews" "
Rating 2 - Terrible. 11 out of 307 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ann-Victoria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay there! Great views and amazing time! Highly recommend
Stayed 1 night in Oct 2024

4/10 Poor

Claudine

Disliked: Staff & service, property conditions & facilities
Walls are very thin, can hear everything from every room. Pillows were non existent. Advised reception of closet not closing and shower not draining properly, no one came to check on our room even though we were told someone would. Disappointing stay. Only positive was the breakfast was very good variety.
Stayed 3 nights in Jan 2025

8/10 Good

Rhiannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Jie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Heater was not working for 2 days
Stayed 5 nights in Dec 2024

8/10 Good

Arhondisa

Liked: Cleanliness, staff & service, property conditions & facilities
Small but cute and warm rooms. Location very convenient
Stayed 3 nights in Dec 2024

8/10 Good

Eric

Traveled with partner
Liked: Cleanliness
Traditional lodgings that are safe and clean. The water is warm and very strong. Don't expect any extras, but for a nice, basic room that doesn't break the bank, it works well!
Stayed 1 night in Dec 2024

10/10 Excellent

Debby, Walnut Creek

Stayed 2 nights in Nov 2024

10/10 Excellent

Claudia Carolina, miami

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Nov 2024

10/10 Excellent

Darin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and staff are very good.
Stayed 1 night in Oct 2024

6/10 Okay

Shontelle

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our stay at Hotel Alpina would have been great if the sound insulation in the rooms was better. We heard every single sound of the room above us and unfortunately they did not go to bed until the early hours of the morning which meant even with ear plugs we could not sleep. I wouldn’t recommend staying here for longer than a night unless you can sleep through a lot of noise. Everything else was great. 😊 Pros: comfy beds, nice shower, great location, amazing views, nice staff. Cons: high likelihood of not getting a good nights sleep. No facilities provided to make hot drinks.
Stayed 2 nights in Nov 2024

10/10 Excellent

Olivia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice breakfast, room was spacious, very close to main area of Zermatt
Stayed 1 night in Nov 2024

6/10 Okay

Jodie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Ok
Stayed 2 nights in Nov 2024

6/10 Okay

mei hui

Traveled with partner
Disliked: Property conditions & facilities
The hotel need to be update
Stayed 1 night in Oct 2024

8/10 Good

Sophia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

mei hui

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The heat temperature is too high and no fan can circular the air, also wood floor made a lot of noise! Ask the room service twice for hair dryer, she said yes but I did not get it ,two nights with wet hair slept!
Stayed 1 night in Oct 2024

4/10 Poor

Earney

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Kalaiselvan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Location;
Stayed 2 nights in Oct 2024

8/10 Good

Kevin, New Plymouth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location and lots of room.
Stayed 1 night in Oct 2024

8/10 Good

Eli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay for a couple of nights we were there not for snow/skying just to look around go up mountain to see Matterhorn .. room was good staff were friendly and it had a nice big common room to chill out full of books of local history which I found pretty cool
Stayed 2 nights in Sep 2024

8/10 Good

Natalie

Stayed 2 nights in Sep 2024

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities
Near train and Matterhorn lookout
Stayed 3 nights in Sep 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Karine

Stayed 2 nights in Aug 2024

8/10 Good

Wei-, Sarasota

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We like the property location.
Stayed 2 nights in Sep 2024

6/10 Okay

Yu

Traveled with family
Liked: Cleanliness
Some of the cleaning stuff were not friendly, the room was extremely small, but the location was close to the town center.
Stayed 1 night in Sep 2024