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"This was our first visit to Piran and to the Grand Hotel Bernardin. Unfortunately, our experience was very disappointing. We encountered several rude staff immediately upon arrival. The front desk staff did not offer a welcome and performed their duties completely detached from any level of hospitality and professionalism. There were no smiles, and no effort to make guests feel welcome. After checking in, we discovered the fellow who brought our bags to our room leaning on the bags when we arrived. He appeared upset and impatient although we were only a few minutes behind him. My husband and I felt that we were a big inconvenience to him despite the fact that helping us with our luggage was part of his job. Then we encountered more rude behaviour at the front desk when we asked for directions to the centre of Piran. The fellow who helped us asked which town we wanted to see? We explained we’d like to see the centre of the town we were in. He seemed to make a game of not giving us the simple directions. So, we relied on Google to help us navigate the way. At breakfast I asked one of the restaurant staff where I might find hot water for tea. The female server did not say good morning, did not respond in a friendly manner but yelled out ‘machine’ while pointing at a distance to the coffee machine. Overall, the service at this hotel is a mere notch above hostility. I would hope another Piran hotel would offer better service for tourists interested in discovering Slovenia. "

"Excellent location, friendly helpful staff, and they let me check in early. Very clean, renovated bathroom, on the charming square. Couldn't have asked for more!"

"This is a nice hotel with great location and friendly staff. The buffet breakfast selection is wonderful and so is the location. Our favorite place when in town!"

"We upgraded to a deluxe room, which was so grand. Great views from the patio (small table and chairs). Wish we'd had more time to take advantage of the amenities, but dinner at their restaurant (in the Michelin guide) and breakfast outside on their covered patio were lovely. "

"Nice resort in Istria for a short family stay with the kids."

"Very small rooms and not what we booked (no balcony) but things for kids to do made up for it"