2/10 Terrible
sheila d.
14 October 2024
Disliked: Cleanliness
family stay in Young Harris
The day we left for our trip I had still not received my welcome letter or a code to access the property. I emailed the property manager and we left our home headed to our stay. 4 hours later I had still not received a reply. I tried to use the vrbo virtual agent which was no help. I found a number for VRBO and called and of course I did not get an actual person , it would be 15 minutes or more before I could speak to an agent. We decided to go on to the property. Once we arrived I checked again and still no response. Called VRBO and sat on hold finally spoke to an agent and waited again while they went thru all the correspondence and determined the owner had not contacted me, again I waited while they attempted to contact her and couldn't. They decided to cancel the reservation and reimburse me but I would have to find another place to stay. Note we were there with family to enjoy the annual apple festival so the town and surrounding towns were booked solid, while we looked the agent stayed on the line and tried again to contact the property owner, who finally responded and gave us the code. 3 and half hours of our vacation were a waste .pillows in the bedrooms were covered in yellow stains, the trundle bed had urine stains covering the mattress pad, the carpets were dirty and stained, the 2nd bathroom did not have a door. owner was in Florida without electric and could not contact us, My entire family is in Florida without electric but we are able to stay in contact.
sheila d.
Stayed 2 nights in Oct 2024