Did not receive the room category, which I booked and was told at reception there is not other room available. The room was small, obviously run down, and with very bad smell from the bath room. After the shift change at reception, I asked again, pointing out the category in my booking: got another room, much better. But still: there is no satellite/cable TV, only one Armenian and one Turkish TV channel, the wifi internet with weak signal, so no extending surfing on internet possible. Breakfast buffet: I had never experienced that even food, which was supposed to be hot like fried eggs, was cold - due to the lack of heating of the warm boxes. Receptionists would need some training in service delivery and friendlyness.