2/10 Terrible
Cliff
Business traveler
8 December 2024
Disliked: Property conditions & facilities
After a long journey - I was looking forward to a good nights rest- room service burger came up quickly and was good- then came the feeling I’d checked into a nightclub- until 1am
The guy checking me in asked if I’d had a long journey- I was offered an upgrade to another floor however this was 12.45, I asked if the manager could contact me with no response- room was fine - although starting to look tired , carpet stains and bathroom finishes- breakfast next morning was good and fresh but the reception team member was not equipped to deal with my complaint - I appreciate its the Party season but as lone traveller looking for a good nights sleep I would think twice about using this hotel for future visits to Wrexham which will become more frequent over the next few months
Cliff
Stayed 1 night in Dec 2024