4/10 Poor
Joanne
9 November 2024
Disliked: Cleanliness
I splurged on this hotel gor my final three nights of a month long trip. This was the worst hotel I stayed at in the month.It was not as expected and I was left highly disappointed. I do not think the sheets had been changed from previous guest. The decorative pillows and shoe guard were full of hair and so were the area between the sheets. I reported to the front desk but was told sheets could not be changed until the next day meaning I had to sleep in dirty sheets. I had issues with housekeeping each day of my stay. Two of three lamps did not work and neither did the towel heater and room was not cleaned one day even when requested. The hotel felt dirty even in restaurant and I felt the whole place felt like needed a deep cleaning. It was a huge letdown considering the price of the hotel. The only good thing was the location next to the river and the bridge to Eton and convenient to Windsor Castle. I would not recommend this hotel and will not stay here when I return next year.I am sure the Travelodge next to the train station us just as clean.
Joanne
Stayed 3 nights in Oct 2024