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"Had a lovely overnight stay. Everything was excellent. Would highly recommend. "

"We loved everything about our stay. We got a free upgrade to the Hideaway at the top of the hotel - it was huge a whole flat with smart TVs and was so comfortable. All the staff, Jeremy and Rebecca were so lovely and helpful. Breakfast was outstanding - all cooked to order with loads of choice which puts larger expensive hotels to shame. Dinner in the bar area was also excellent - good quality food - they had a menu celebrating asparagus as it has just come into season and is grown locally. We had such a perfect weekend celebrating a birthday thanks to the Great Malvern Hotel. "

"Excellent stay in this wonderful traditional hotel / coaching inn. We had a newly refurbished room with a very comfortable bed. Dinner and breakfast were tasty and plentiful. The staff were friendly and helpful. A wonderful hotel stay."

"Lovely stay at this hotel was early arriving and the hotel had our room ready within 30 mins. Used the bar, coffee lounge and had an evening meal in the restraunt all of which were nice with good service"

"The swimming area was very good, clean and staff approachable. The evening meal was another matter. I am diagnosed coeliac and when l told them one waitress thought gluten free and coeliac were two different intolerances. When the manager was told , he bought me pages and pages of listings for me to check whether what l was ordering was g/f. Not very helpful! However breakfast was more understanding, knowledgeable and helpful. One person in every 100 according to the BBC this very morning are coeliac and small cafes and larger chains are now all geared up with g/f listed on menus, it’s about time Best Western got up to date with gluten free as well or someone could be very ill with the restaurant staff lack of knowledge about intolerances. "

"This is a traditional hotel with a great deal of character"

"Tremendous welcome from all staff, including cleaners. Great location, great building. Excellent service and food"

"Smart hotel in a beautiful location. All the staff were personable and gave great service without exception. Would recommend and stay here again"

"All staff were very professional All had a smile on their face and were friendly The hotel room was really peaceful We enjoyed our stay "