4/10 Poor
Alison D., STOCKPORT
28 October 2023
Disliked: Cleanliness
Very disappointing Rock Cottage Whitby
toilet seat was cracked and pinched one of our party - replaced by the owner. Noisy pipes, horrendous noise woke us up at 5am Mon AM is being attended to in coming days.This was the boiler making such a terrible noise, it sounded like it was going to explode. This was due to the fact that the property is situated right above a launderette and air in pipes. There is no info in the property description that this is the case, or reference that there could be noise disruption. Had we been made aware of this we would not have booked this property. The TV was not controlled by the TV remote control as per your info it was operated by the SKY box. There were no instructions for using this. The owner sent an employee up and after she investigated she managed to get the system operating but this was on our last night so not much use and there was no opportunity for us to 'relax in front of the tv'. We got the thermostat temperature to go up and down eventually but there was no individual control in each room so it was either too hot or cold in the property. There was no internet WiFi during our stay. The supposed BT Hub address never displayed in the available connections whenever we checked. The level of cleanliness, was shocking, dirty kitchen utensils, crockery, cutlery and floors under reclining furniture and bed, no excuse following a pandemic! On a positive Simon the owner replied quickly and location was good access to town
Alison D.
Stayed 3 nights in Oct 2023