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Regency Inn & Suites

2.0 star property
Suburban hotel in West Springfield with free parking

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Photo gallery for Regency Inn & Suites

Reception
Front of property
Standard Room, 2 Double Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board
Reception
Standard Room, 2 Double Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet friendly
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Parking included
The current price is SAR 332
SAR 380 total
includes taxes & fees
20 Apr - 21 Apr

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
HDTV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
Microwave
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
HDTV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
Microwave
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
21 Baldwin Street, West Springfield, MA, 01089

What's nearby

  • Eastern States Exposition - 3 min walk - 0.3 km
  • MassMutual Center - 3 min drive - 3.0 km
  • MGM Springfield - 3 min drive - 3.1 km
  • Naismith Memorial Basketball Hall of Fame - 3 min drive - 3.4 km
  • Big E - 5 min drive - 4.3 km

Getting around

  • Springfield Union Station - 9 min drive
  • Westfield, MA (BAF-Barnes Municipal) - 30 min drive

Restaurants

  • ‪Two Weeks Notice - ‬6 min walk
  • ‪Wendy's - ‬19 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪Taste of Lebanon - ‬2 min drive
  • ‪Crepes Tea House - ‬2 min drive

About this property

Regency Inn & Suites

Hotel near Eastern States Exposition
Located close to Storrowton Village Museum and MassMutual Center, Regency Inn & Suites has plenty to offer. Guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • Free self parking
  • Express check-out, a TV in the lobby, and a water dispenser
  • Luggage storage, multilingual staff, and a vending machine
Room features
All guestrooms at Regency Inn & Suites have thoughtful touches such as laptop-friendly workspaces and air conditioning, as well as amenities like desk chairs.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 40-inch HDTVs with Netflix, Hulu, and streaming services
  • Wardrobes/closets, microwaves, and cable channels

Languages

Czech, English, Slovak

Similar properties

Lobby

Red Roof Inn PLUS+ West Springfield

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
7.0 out of 10, Good, 1,004 reviews
The price is SAR 351
SAR 402 total
includes taxes & fees
20 Apr - 21 Apr
Red Roof Inn PLUS+ West Springfield

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Things to do

  • TV in common areas

Family friendly

  • In-room microwave

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • At least 80% lighting from LEDs
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per pet, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008033250
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Regency Inn West Springfield
Regency West Springfield
Regency Inn & Suites Hotel
Regency Inn & Suites West Springfield
Regency Inn & Suites Hotel West Springfield

Frequently asked questions

Is Regency Inn & Suites pet-friendly?

Yes, Regency Inn & Suites allows dogs (limit 2 total) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 75 per pet, per stay. Service animals are exempt from fees.

How much is parking at Regency Inn & Suites?

Self parking is free at this property.

What time is check-in at Regency Inn & Suites?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Regency Inn & Suites?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Regency Inn & Suites located?

Situated near the airport, this hotel is steps from Storrowton Village Museum and Eastern States Exposition. MassMutual Center and MGM Springfield are also within 3 mi (5 km).

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Regency Inn & Suites Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 12 out of 32 reviews
Rating 8 - Good. 6 out of 32 reviews
Rating 6 - Okay. 5 out of 32 reviews
Rating 4 - Poor. 4 out of 32 reviews
Rating 2 - Terrible. 5 out of 32 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

5.0/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice
Stayed 1 night in Feb 2025

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
I love that they are doing it over there was no waiting in a staff was absolutely excellent
Stayed 1 night in Apr 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here while attending a convention nearby. The staff was fantastic. I wasn’t in the hotel for many hours, but the room was more than adequate. The rooms and lobby offered all the amenities I needed. I would definitely stay there again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk people were great very friendly the hotel is under renovation rn but very very clean quiet comfortable i will absolutely book again and am looking forward to see how the place comes out!
Stayed 1 night in Dec 2024

8/10 Good

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinient location and easy access
Stayed 1 night in Dec 2024

2/10 Terrible

Holmes

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible Property Dirty and unsafe
Stayed 1 night in Mar 2025

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Feb 2025

8/10 Good

Sue

Nice property. It is a work in progress. I would stay there in the future
Stayed 1 night in Dec 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
It's quieter then most jotels
Stayed 1 night in Nov 2024

6/10 Okay

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you paif for, but in a good way.
Stayed 1 night in Dec 2024

4/10 Poor

Marc

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no phone in the room. Turned out that the hotel didn't have phone service at all. You had to walk out to the front desk if you wanted anything. No chair in room. When I requested one, they delivered a chair that was so stained and worn, I had to drape in towels. Front desk staff were polite and tried to be helpful. I think they were left in an untenable position.
Stayed 2 nights in Mar 2025

2/10 Terrible

Elizabeth

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It seemed like a sketchy neighborhood, and on top of that the hotel was undergoing renovation and it should not have been open for business. The view from my room was of a courtyard-turned-storage area. So I was looking at piles of old mattresses, etc. The room had a fridge and a microwave, which was great, but terrible lighting. And the hotel had no amenities--no breakfast, nothing to eat, no coffee except the in-room weak brew. I registered and paid for two nights but I bolted out of there as soon as I could after the first night, and got a different hotel. The name "Regency" implies something fancy--this was a dump.
Stayed 2 nights in Apr 2025

2/10 Terrible

SAMUEL

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction site in a shady neighborhood. Not at all what was advertised. Doors hanging by the hinges as you walk down the hallway to your room. Elephant like stomping sounds upstairs at 5:30 am on a Sunday morning. Construction machines humming at 6:30 am on Sunday. When the receptionist was asked about this he denied that any work was being done and became belligerent. Shady couple hanging outside the ?hotel day and night performing lewd acts Saturday night and Sunday morning. I would not stay there for free after today. Not sure how the place is licensed to operate!
Stayed 1 night in Apr 2025

4/10 Poor

Valerie

Disliked: Cleanliness, staff & service, property conditions & facilities
When we booked our stay it didn’t mention they were doing construction. Hallways were covered in plastic and painters tape and smelled of paint fumes. All smoke detectors were covered in painters tape. There was other peoples trash in the room under the heater and edges of the bed. our heater in the bathroom didn’t work so bathroom was freezing. We had no refrigerator. The weather was bad when we were there the parking lot was all ice and parking spots weren’t plowed.
Stayed 3 nights in Feb 2025

4/10 Poor

Alain

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Nicole

Stayed 1 night in Jan 2025

10/10 Excellent

Madeline Fonseca

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Corina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Dennis

Stayed 1 night in Dec 2024

8/10 Good

Bryan

Stayed 1 night in Dec 2024

6/10 Okay

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024