Find Hotel with a Concierge in Waterloo

"Excellent hotel!"

"Front desk staff were always very pleasant and fantastic bith at check in and check out. Breakfast was terrible. The woman running the breakfast area on Dec 30 was miserable and rude. This area needs improvement big time. Was a pretty miserable start to our day, and will likely be the reason to stay accross the street next time. The pool was so cold that you could not swim in it. Despite opening 1 week prior due to pool renos, there was no pool heater, and therefore the pool was in the 60's....unacceptable. Secondly, the ceiling was already falling off onto the pool deck. Staff were aware (3 of them in the hallway between the pool and gym doodling on their phones were made aware yet did nothing to sweep it up with 1 of the 3 brooms on their carts. Sorry, but this place is clearly lacking leadership. I expected far more for a $280 1 night stay."